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April 2024 by Brenda Schneider
I’m am so grateful for this sanctuary and everybody that works there were all so kind and understanding. Really help me in my and my pet time of need. God Bless them all
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April 2024 by Steve Osborne
Nice caring place
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March 2024 by Jasmine Myles
I know they’re going to hide this comment as well as they can, because that’s what I’m seeing with other comments. I started a job here a couple weeks ago and, while the animals are great, the work environment is awful. Rude coworkers, bosses, and a complete disregard for safety. My second day I was bitten by a dog that had already bitten two or more people before me. Now I understand I was working with animals, and it’s not the dogs fault whatsoever, but I got zero warning from other staff and they had me give him his food when he was known to be a reactive dog. He broke skin and bruised my knuckle but I came back the next day anyway. I had a coworker who blamed me for her mistakes (ex. A puppy drinking TOXIC mop water) and got away with it because I was a new hire. When trying to address the issue with a manager I was brushed aside. They complain about short staffing and yet no one wants to be there, awful environment, dangerous to staff, volunteers and animals. They are outwardly rude about adopters and actively try to avoid showing dogs to potential adopters. Miserable environment, way too many dogs with bite histories, and poor communication regarding the animals they are adopting out. I got fired after I called in sick “too late” and was given a no call no show. Don’t adopt dogs from here unless you are equipped to deal with a difficult dog and do not work here if you plan to be a human being. Completely heartless people, some staff are nice and seem to enjoy their jobs but the ones who don’t will make your life a living hell. BE CAREFUL if you come here to adopt work, etc. some of the animals are not safe.
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March 2024 by Logan Siesennop
Open Door was clean, and the employees were very kind!
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March 2024 by Diva Dawn
I love any place that offers safety for animals but the customer service here is terrible. I got a cat from them several years ago and they were so sweet, they gave me a tour of the whole place and there were cats climbing all over the place. I went with my roommate so she could get a dog and they barely took the time to speak to us. I donated a large bag pf.dog.fpod several weeks later and I didn't even get a thank you. They just pointed to where to put it and that was it. They need to work on their customer service skills.
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March 2024 by Melissa Riggs
Such a great experience. Not only are we getting a new doggy, they're going to neuter our current fur baby at the most excellent rate ever. There are so many animals that are looking for furever homes. Please go check them out! It will be worth your time!
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March 2024 by Allie Nicole
I hate to be one to ever complain about this shelter because being a no kill alone is amazing. But I adopted a medium size dog that I have been visiting all week because he wasn’t ready due to being neutered. I absolutely fell in love with him. First they told me he was 2. Then at time of adoption I get told he’s 4? So I was under the impression he was 2. Then I was also told he does well around cats. I bring the sweet baby home (amazing dog otherwise) and he tries to violently attack my cat. If this was any form of concern it should’ve been expressed to me because they knew I had a cat. He also was itching himself SO terribly bad, along with his ears and crying like he may have had ear mites. I’m so upset about the whole situation and felt like I was totally ignored when I expressed how I felt. They gave me my refund receipt and didn’t say another word. Super disappointed:(
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March 2024 by Lee rV.
Super friendly and helpful staff, I worked with Ethan who was very patient and thorough and talked me through all my concerns!
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March 2024 by Shari
You guys are just wonderful, for the care you take with these lost little, are big souls.
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March 2024 by Richard rich Cross
This little ragdoll named lily is one of my adopted babies fro open door she is my everything im contemplating adopting another baby.
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February 2024 by Kelly Tubb
There's nothing Open Door about this facility there a joke
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February 2024 by A M
I've adopted three amazing animals from here throughout my life since I was 17. They really do their best to ensure all animals under their care are happy and healthy!
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February 2024 by Leonard Volner
Jefferson County's only no-kill shelter. Go ahead, volunteer some time to them! Send them cash or supply donations, they always appreciate it!
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January 2024 by Herman Burnett
Great service and friendly staff!!
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January 2024 by Samantha Meier
Super disappointed with how this company conducts business. We called after filling out the online form. They stated we could come in to see the dogs and hopefully pick one out that fit our family. We were excited! My two toddlers were extremely excited!We arrived, and it all seemed to go well…. At first. They said we had to wait to see the dogs because someone else was looking at them. No biggy. We then sat there for another hour without being able to visit with the dogs. So needless to say, we were getting aggravated.It got worse when we heard the employees talking to a family that had come in to adopt a dog as well. We overheard them saying that they would have to do a home visit before allowing them to take the dog….. I’ve adopted a few dogs in the past, and I have never heard this before. It just sounds extremely invasive. It’s not that I didn’t want them to see my home. It’s that I live in a 3 year old double wide trailer. It’s very nice, however, it could be very likely that they could send someone to visit my home, and that person could have a negative outlook on those who live in trailers, as many people tend to do. I get they’re trying to make sure that the animals are going to a good home, but people are judgmental and that could have an impact on whether or not my two toddlers get to have a dog that they took the time out to personally hand pick and rescue. The thoughts going through our heads were: “what if the person that comes, has a judgmental outlook on people who live in Mobile homes?”; “What if the person doesn’t like the park we live in?”; “What if the person doesn’t like the size of my yard?” Then they just rip the dog that my children just picked out, out from underneath them? How do you explain something like that to a child? It’s not okay. Not to mention, we wanted to take a dog home TODAY, not in a week and a half, after they did a home visit. All around, it’s just a strange, invasive, and obnoxious thing to do. There are plenty of other ways to make sure the dog is going to a good home. And they don’t involve making people wait a week and a half, with the possibility that you could get a judgmental Karen that may just rip that doggie you fell in love with, out from underneath you!Even that aside, we had discussed it and we were still going to try to go through with it. If it’s a dog we absolutely fell in love with, then it would be worth it.However, after an hour of waiting, an employee came in and said to the lady behind the counter, that there was NO more dogs being shown today, AFTER they told me on the phone that they stop showing the animals at 1:30, and it was 1pm. They nearly got cussed out for wasting our time for THAT long.All around they’re very unprofessional. In fact, when we stated that we wanted a medium breed dog, the girl behind the counter said “that may be a problem. Good luck I guess?” In a snotty tone. When half of their dogs on pet finder ARE medium breed dogs.I’m surprised these people are still in business with how unprofessional and rude they are. Not to mention the hoops you have to jump through.If I were you, go to a different shelter.
