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February 2024 by Amanda Kemmer
It seems the staff is a bit controlling. If not overbearing. I have also been surprised at the lack of professionalism.
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December 2023 by Michael McGrew
Just because I Rent my home and have no loans, was told I would need to pay a deposit. I am not doing that and most of all I don’t need their damn service!!!
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March 2023 by Jason Pugsley
Internet is ok. But the phone they make you get is a joke by far charge you by the minute to make local call
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March 2023 by Alicia Bass
The whole experience was very professional. The installing gentleman were so nice and very helpful. I highly recommend Mark Twain.
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March 2023 by Haley May
For our area this has been very reliable. Any time there is an issue it is immediately addressed. We are able to run many devices without a drop in speed and we are on the lowest plan. Often when running the speed rest I’ve even noticed it’s higher than what I pay for.
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March 2023 by Nick Washburn
I have had the service for 3 years now at first it was great after the first year service declined greatly they say nothing is wrong I'm Lucky to get 5mbps download and above 1 upload and they are not interested in upgrading any equipment or doing really anything to make it better they are my only option unfortunately
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March 2022 by Julian Williams
Must be nice to have a monopoly on the isp in the are internet outages daily 90% of the time my internet speed is the same speed as Hughes net when are you going to update your equipment. I will be switching to Elon musks internet in July
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March 2020 by Tayte DeVoll
Poor internet connection services. Always goes out and doesn’t stay connected. Be in the middle of doing my school work then the internet service goes out and I have to constantly reset the router! Not gonna be taking this service with me when I move!!
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March 2019 by ENDERKING 6
The Internet never works and when it does its the slowest thing in the world and now I can't do my homework at home. Thanks alot.
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March 2019 by Ruth Allensworth
The internet service is great but we have to pay $30/month for a land line that we have no need for! Why can't we just pay for internet by itself without being bundled?
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March 2019 by Derek Ambrose
Excellent customer service. The service techs are the nicest and most knowledgeable that I've seen.
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March 2019 by Jeremy Holt
Bill is paid no damn internet
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March 2018 by Jeremy Anderson
Internet is horrible.... prices are way out of wack and your required to have a house phone just to have internet that you have to pay an extra fee to have.... if I could rate 0 stars I definitely would..... not to mention they are the only DSL provider in the area so they can charge those ridiculous rates and get away with it.... so sleazy it should be a crime...
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March 2018 by Doc R.
September of 2016 signed my parents up for this service, which was installed the following week. The technician was unable to connect tv to Netflix at the time and stated to try again later and he would call Mon to see how all was going. My parents would not be back in town till Tues and asked him to call then, which he agreed too. NO CALL ever occurred. Since living in Florida I have spoken to customer service numerous times, tried to trouble shoot with both brothers, nephews, sister and brother in law, in last 10 months to no avail. The last conversation with Marktwain blamed it on Tv, stating signal strength was good. I have always insisted that the router/ modem was placed to far from tv to be effective, which they have always denied. Since being home July 14-17 my first order of business was to try and figure this out for my parents. So fired up iPad connected to Netflix working great at location of router, walk to tv and buffer all day long. Guess that answers the question of location problem? So being a Sunday, contacted customer service to see if they could have someone come out on Mon (my last day there) to move router. No way can they schedule that ,call customer service tomorrow. LOL so I went bought a WiFI extender installed and guess what no buffering. Emailed Marktwain to call on Mon to discuss. NO CALL! So Wednesday they spoke to my father and would be more then happy to schedule to come out and relocate for $ 50. Service fee and $ 100. Per hour for time. Seriously.!! I called spoke to Autumn and she agreed that service should have worked at installation. I asked for credit for WiFI extended of 2 months free internet service; which she can't authorize, but will speak to manager and get back with me, that was 7/20/2017. NO CALL as of yet 8/3/2017. As a health care professional, I can't over emphasize to my staff how important communication and customer service is in building customer LOYALTY. I have anywhere from 7-10 hours of time in phone calls to Marktwain, time with other family trying to trouble shoot, let alone cost to place WiFI extender to finally after 10+ hours get it to work. My hourly rate runs about $850. Hr in my business, so keeping inmind that their negligence costs me money should be important part of customer service. Apparently not! So to day I will call one more time. Then it's on to Joe Delaney President and or Jim Lyon General Manager. Will keep all posted. Autumn have your manager call me!12/22/2017So approximately 2 weeks after posting and 2 months after speaking with Autumn to have manager call me, John called from Marktwain.He was very pleasant, listened well and immediately went out himself to resolve the problem. I appreciate him calling and following up to resolve parents issue. Hopefully in the future the staff will be more attentive in a quicker time frame to resolve client issues.Thanks John truly appreciate you personally getting this fixed.
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March 2018 by Stela Mcpike
Bad internet very slow
