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October 2024 by Lisa Lashley
Great customer service. Transactions all went smoothly!
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July 2024 by Terry Leible
Always problem free.
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July 2024 by Thomas Kloepper
Collaborating with Joe Marnati was the best experience I've had cooperatively with a storage facility. He's professional, sensible and yet down to earth. Thank you for the pleasant interaction.
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May 2024 by Cory Eichorn
Great storage spot.
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April 2024 by M H
I checked my online portal for days. It kept saying zero balance. I checked every day for a few days. I emailed them and said "Hey it keeps showing zero balance" The guy called me and told me it was probably a glitch. So the next day I logged on again and the balance is there now but there is a late fee. So I get a late fee because your system glitched? $20 late fee because YOUR system glitched. The guy on the phone said "theres nothing I can do about the late fee" I told him I highly doubt that. He said "well it says I dont have high enough clearance to do that" So I said "Go to someone above you because thats not fair" He said "Do not yell at me" Sir, I was not yelling, I changed my tone, grow up to know the difference. I wound up hanging up on him because he is rude and slightly annoying. Guess Ill be looking for a new storage facility. Customer service is SO much worse now the SROA took over. Highly do NOT recommend.
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September 2023 by Fischer Tracy
Friendly staff
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September 2023 by Google user
Came in and spoke to Michael about units. Very helpful just checking around for pricing. I will be back.
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September 2023 by Ashley Geiler
Came in and spoke to Michael about units. Very helpful just checking around for pricing. I will be back.
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September 2022 by Angie Sanderson
No instructions on entering the passcode for the gate at entry. I eventually figured it out. Unit has a pretty scary bug problem. A spider the size of my palm lives there and I’m not really interested in having a roommate.
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June 2022 by Tracy Fish
Cheapest place I found for what I needed.
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March 2022 by Pamela Harris
Great location, clean and well kept. Property manager explains details of unit simply and in depth. Prices are comparable and easy to access.
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September 2021 by Ashleigh Scobey
Save yourself the time and do no store your stuff here if you plan to keep it there for a long time. The “periodic rate increase” doesn’t make it worth storing there. Especially when you keep receiving increases every month.
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June 2021 by Robert Schacht
Rented a 10x28. Spacious, tall, clean and easy access. 5/5*s.
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October 2020 by kelly day
Would have given 5 stars if they paved the roads instead of gravel!
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June 2020 by Courtney Simpson
We highly do not recommend renting from IStorage if you are looking for a place to rent. We were in two different units and both experiences were not great. We were told we had to have their insurance to rent for our first unit. It was climate controlled. One day we noticed everything was covered in mold. We were told to turn in a claim. We did. Then a month later we found out, it never was actually turned into the insurance company. We had numerous phone calls from different people in the company claiming they were one person, then we would talk to that person and discover they never called us in the first place. It was all “documented” in their system. Then we were told they weren’t covering it. It was a climate controlled space, mold never should have grown on anything in there. It was a bad door seal that they were told about and never fixed. This resulted in us having over $1,500 worth of damage. The manager stated they would call and have the claim looked at again. Never heard another word about it after that. It was never covered. Their “fix” was to move us to another unit that was the same but $30 cheaper and offered us a moving truck to move our belongings. So we moved. Then one weekend we found out that it was broken into with some of our belongings were stolen. We lost another additional $1,500 that we will never see again. There are no cameras that would “help” us with finding who it was that broke in. The staff there are not the nicest, they seem nice at first but then they turn ugly and all customer service is thrown out the window. The fence has been cut into numerous times and who knows how many other people had things stolen. We were the second hit that we know of within a few days. If you want to keep your stuff, I suggest finding somewhere else.
