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January 2025 by Thomas Turner
I had a troubling experience with AAA-Independence, MO, regarding my recent insurance policy. Initially, I received a quote of $898 for a 6-month policy, which I signed via DocuSign, canceling my previous policy. The next day, I received an email from the agent stating that the actual cost was $1,072. While I understood that mistakes can happen and accepted the revised quote, things quickly took a turn for the worse.
On December 14, I received a letter stating that I owed an additional $396 for the same policy that had initially been quoted at $898, now $1294. When I called the local branch to discuss this issue, the agent who sold me the policy exhibited neither empathy nor understanding. He even threatened to cancel my policy if I did not pay the additional amount by a specified date. When I escalated the matter to the agent's manager, I was told they could change the terms within the first 30 days, as noted in the fine print of the contract. Unfortunately, he did not try to empathize with my frustration.
To make matters worse, I have yet to receive any updated policy for me to sign reflecting these changes, leaving me feeling confused, frustrated, and anxious about a potential third increase in my policy. I expected better customer service and transparency from AAA.
Overall, my experience has been disappointing, and I would caution others to be aware of potential hidden costs and the lack of support when issues arise.
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June 2024 by sharon fryer
The insurance is okay but this office is run horribly! If you have any kind of complexity with your insurance needs this is not the branch you want to interact with.
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March 2024 by Austin Grimes
Shianne Webb is so nice and so helpful! Made the whole insurance process so much easier and as a car dealer I know how difficult car insurance can be.
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March 2024 by Michael Young
I would give a 0 star ⭐️ if I could. I have been a long time member and in Jan of 2024 I called for a tow and after 72 hours of no shows, cancellations, stating that they had picked up the vehicle (they hadn’t)…they finally arrived and towed my vehicle 11 miles to the dealership. I have now spent 2 months trying to get someone to call me back with false promises of a manager calling me within 3 days (funny how revealed them 3 days).
These folks don’t care about you, your vehicle, your family or your situation. Save your money and find another company to use!!!
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January 2024 by John Oliva
I waited over 3 hours for a tow last night with snow and zero weather. Finally called another tow company. 45 minutes later I was towed and thawing out. I have premier AAA service and they said I should look on the web site and get a reimbursement form. They will consider it. What happened to AAA?
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August 2023 by Frank E.
I'm a AAA member for more than five years. This is a very upbeat, friendly service-focused place where I not only renewed my AAA membership, I also shopped for insurance.Shianne is helpful and easy to deal with. I also appreciated her insights about insurance agents in general as we chatted.I found her pricing fair and efficient, no surprises, which was comforting and helped me decide without feeling pressured at all. I'm just her next happy customer!
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June 2023 by Victoria Guider
David is the worst insurance agent ever. He’s a crook. He quoted me a rate and then overcharged me. When I called he promised there would be a credit for my next bill, but my next bill had an ever higher charge! When I called and he canceled he said he canceled me but he didn’t. I was charged again! And guess what? I was charged even more. I finally called corporate to get canceled. I ran to another insurance company fast. Best decision I ever made. Don’t use this location!
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June 2023 by K. W
Prices creeping up
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May 2023 by David Dahlin
Terrible insurance company. Would rate lower if I could. They do have a couple good people here which conflicts me to do a review but overall they will screw you around. Please don’t use AAA at least this location
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September 2022 by Domonic Hurst
Can’t beat their rates if you’re over 25 with a decent driving record. Like to save my 5 stars for over the top service. Only reason it’s a 4.
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June 2022 by Justin Feingold
Seriously the best!
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May 2022 by Joe Rhoney
This dump insurance company literally ruined our lives by denying our claim we were hit by an uninsured motorist. If you are d*** enough to have this insurance company read the reviews on Google and it will show standard operating practice for this company it's to deny all claims if you are hit by an uninsured motorists. We paid our bills likely we're supposed to and they literally spent tens of thousands of dollars fighting us fighting us to deny our claim even though we had permanent damage.
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February 2022 by Elaine
Staff was able to answer all of my questions and get my international driving permit quickly. Really nice experience and checked off one of the big to-dos before my trip.I also reccomend bringing the passport-sized photos and completed paperwork with you instead of having them done and filling it out there if you can :)
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November 2021 by Elizabeth Howard
Super friendly, happily answered all my questions.
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October 2021 by Mod Inic
Can’t beat their rates if you’re over 25 with a decent driving record. Like to save my 5 stars for over the top service. Only reason it’s a 4.
