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January 2024 by John Oliva
I waited over 3 hours for a tow last night with snow and zero weather. Finally called another tow company. 45 minutes later I was towed and thawing out. I have premier AAA service and they said I should look on the web site and get a reimbursement form. They will consider it. What happened to AAA?
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August 2023 by Frank E.
I'm a AAA member for more than five years. This is a very upbeat, friendly service-focused place where I not only renewed my AAA membership, I also shopped for insurance.Shianne is helpful and easy to deal with. I also appreciated her insights about insurance agents in general as we chatted.I found her pricing fair and efficient, no surprises, which was comforting and helped me decide without feeling pressured at all. I'm just her next happy customer!
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June 2023 by Victoria Guider
David is the worst insurance agent ever. He’s a crook. He quoted me a rate and then overcharged me. When I called he promised there would be a credit for my next bill, but my next bill had an ever higher charge! When I called and he canceled he said he canceled me but he didn’t. I was charged again! And guess what? I was charged even more. I finally called corporate to get canceled. I ran to another insurance company fast. Best decision I ever made. Don’t use this location!
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May 2023 by David Dahlin
Terrible insurance company. Would rate lower if I could. They do have a couple good people here which conflicts me to do a review but overall they will screw you around. Please don’t use AAA at least this location
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September 2022 by Domonic Hurst
Can’t beat their rates if you’re over 25 with a decent driving record. Like to save my 5 stars for over the top service. Only reason it’s a 4.
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May 2022 by Joe Rhoney
This dump insurance company literally ruined our lives by denying our claim we were hit by an uninsured motorist. If you are d*** enough to have this insurance company read the reviews on Google and it will show standard operating practice for this company it's to deny all claims if you are hit by an uninsured motorists. We paid our bills likely we're supposed to and they literally spent tens of thousands of dollars fighting us fighting us to deny our claim even though we had permanent damage.
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February 2022 by Elaine
Staff was able to answer all of my questions and get my international driving permit quickly. Really nice experience and checked off one of the big to-dos before my trip.I also reccomend bringing the passport-sized photos and completed paperwork with you instead of having them done and filling it out there if you can :)
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November 2021 by Elizabeth Howard
Super friendly, happily answered all my questions.
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October 2021 by Mod Inic
Can’t beat their rates if you’re over 25 with a decent driving record. Like to save my 5 stars for over the top service. Only reason it’s a 4.
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September 2021 by grouchie girl
I live in Missouri. I have a family membership. My son was stranded 30 miles from his home in CA with our car and called AAA. When the driver arrived they didnt check the vehicle, see if it needed a jump etc. They asked where we wanted it towed and we only knew of the garage in LA we had used once before. We were charged $10 per additional mile which equates to $320. This is 3 times the cost of my membership. Why does AAA agree to this $10/mile charge and bot have a max amount you can be charged??!! This is literally highway robbery and when I called to complain, I was told be two different reps “it is what it is” Still waiting for a manager to call me back. When I asked Louis Luna (H070) why they didn’t check the battery he said that was not the drivers job. If they had replaced the battery my son could have driven back to LA to have the car serviced. I call this FFF service.
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September 2021 by Michaela Mavai
Kurt at AAA insurance is the most rude entitled man I’ve even encountered with customer service. He started getting super political with me and refused to transfer me to a supervisor and then hung up on me. He literally started arguing with me and talking about the government and legislation. I kept telling him to transfer me to a supervisor because the conversation was turning into a belittlement and I could sense discrimination in his voice. He kept going on and on and refused to listen to me then hung up on me. This convo lasted for almost 20 min. All I called about was my last invoice because I switched insurance companies and he basically yelled at me saying that he can’t help me, there’s no extension/ payment arrangement and that my bill will just be sent to collections because all insurance companies are the same. He tried to belittle me because Kurt saw my last name and ran with it because I didn’t agree with him. Entitled men like to feel superior and ppl like Kurt assume that just because my last name isn’t American that I was not born and raised in the US. This country is completely messed up. Don’t get insurance from this company if you are not white.
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August 2021 by Bob Wolff
my agent retired and closed her office last month. Then i bought a new car. To get FULL coverage, i called the Independence office on 39th of Suzie Warren, but Justin Varnum answered and "helped" me. HA - he told me i would be paying my monthly payment that was coming up in a few days, and THEN i would be paying the additional 120% AFTER that, but after i hung up, my check acct. showed my monthly and addl.120% was being withdrawn by the wnd of THAT day - i JUST made it to my bank to deposit the $ to cover it. ( i got paid a week later) I AM GETTING A NEW INSUR CO. - they dont even have theyre own tow service in KS/MO anymore!
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June 2021 by kelly jennings
I have used AAA alot for several things & had great experiences. Won't go without AAA.
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June 2021 by Paul Mayer
Poor travel agent! Wouldn't follow our simple agenda. We wanted first class and he booked us couch. Then he change it to Delta Comfort after again telling him we wanted first class, and he changed the flights on the return to a early morning flight, which we had already told him we didn't want early morning. We went in on a Saturday morning and it is now Tuesday and we still have no clue as to what is going on!
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June 2021 by Aneva Hiser
This place always has the best salads. Always crispy and fresh..
