-
November 2024 by Dawn Zubay
Nov 2023 we moved from a fully furnished apartment to a house in pleasant hill. We needed a new couch so we ordered a small sectional. First they made one guy deliver this thing completely by himself. Then wonder why they cant keep drivers. Within the first 2 months the arm caved in from light pressure of a toddler and there was a rip on the cushion that connects to the back of the couch. I emailed and called customer support to get a tech out to fix it or replace it and never got a call or email back. Fast forward to Aug 2024, I still have failed to hear from any support to fix said couch. I call and ask that they transfer my new couch to a new location they state the new address thats an additional 15 mins away is out of their zone we have to move it ourselves. Okay what ever we moved it. Emailed and called again in Sept to try and get it repaired again no answers. Finally Nov 2024 I had enough of paying for a couch that was just now a year old and that was broken within the first few months I decided we were gonna return it. A member of the staff was calling for the payment and when notified that I would like them to come pick up the couch and that I would like to talk to a manager the employee got an attitude and became rude. The manager was supposed to call me back. Never did. I call the next day and the day after that to follow up again no luck but attitude and rudeness from the employees again. I then decide to call corporate that tech was great and advised a regional manager would call within 24 hours. Still havent heard from them either. Finally yesterday I hired somebody to take the couch back to aarons and as we are walking in the manager says “Its the Adrian one.” Please know just because I live in the country doesnt mean my ruskin personality wont come out but the manager wouldnt even talk to me completely acted as I wasnt there and hadnt been calling in for multiple days to speak with him. So at this point ive wasted almost $700 on a couch I no longer own plus wasted another $130 on getting the couch back to independence. Im highly disappointed and wont recommend this aarons to anyone.
-
March 2024 by Shar-Ronn Crawford
I purchased a 65 inch Skyworth television that has been put in the shop approximately 4 times by aarons due to connection errors. Each time I got the tv back, within a few hours it was doing the same thing. I got the tv back today and low and behold same errors.Each time the television was kept for several months and returned with the same issue. A Gladstone manager told me the television was probably never even sent to the shop but instead just sat in their warehouse. He was rude, nasty and disrespectful. He even put me on a list saying I can never purchase from Aarons again after I had the audacity to expect this overpriced television to work, after approximately 12 years of purchases with no problems. I called corporate several times and was told there was basically nothing they could do but encourage the store to do the right thing and have a manager call me back, no one EVER called back. I am prepared to file a complaint with the Attorney General and sue the store. I feel like this is predatory behavior and I will not stop until a reasonable resolution is met.
-
February 2024 by joshua fountain
Delivery guys came before the estimated time and we're professional and speedy got it done less than 15 minutes installed and on to the next delivery great delivery guys keep up the good work ?
-
January 2024 by Jessica Dennis
Aaron’s is great, easy financing, GREAT quality products, I get most all of my furniture from them. If you go to the one on independence mo, see Taylor, he’s a friendly worker who gets you in and out fast.
-
December 2023 by virgina masoner
I have been with Aaron's a long time. The Independence location is amazing, all the employees are super helpful, don't put pressure on you to buy things.
-
September 2023 by Jennifer May
I had a wonderful experience with the two delivery drivers Scott and Dakota. They were super friendly and professional. I would absolutely recommend this company as well as these drivers.
-
September 2023 by Mike Gordon
Helpful people and explained everything well and very affordable
-
July 2023 by Ravyn Kennedy
Amazing people
-
June 2023 by Lee Appleberry
Great Sevice helped us out when they was out of a product that I was ordering and great work bring everything to our house every thing was great thank you guys!
-
June 2023 by Kristen Moore
Horrible customer service! They don't listen, and charge whenever they feel like it instead of when we get paid. We asked them to take us off of Auto pay, but decided not to do what we asked. They just take the payment whenever they want to. So unprofessional!
-
June 2023 by amanda BonHardt
Super friendly and helpful staff.
-
June 2023 by CeoSoBossy
NEVER RENT FROM ANY AARONS!!!
-
June 2023 by Alley Bonavia
Great customer service.
-
February 2023 by Marcie Purtle
I've never done business with the Aaron's on Noland, but I use to go to the one in Lee's Summit.I absolutely loved them. I never blame the services on the staff except for management.Again I always liked them where I went. If anyone has bad experiences please don't take it out on the staff. They are only as good as they are allowed. I will be trying the one in independence here very soon.
-
October 2022 by Justin Crisp
I call and see about a ps5 controller and you say there’s a problem has a problem when I pay every two weeks you guys seem like to take my money but when I called to check up on the controller, you say there’s a big problem OK
