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July 2023 by Google user
I am giving a 5-star review to Lindsey Hammer, Independence location store manager (who is no longer with company), Charles, Claycomo location and Derrick, Front St. location. Charles and Derrick resolved my issue the same day very professionally and courteously. All 3 of their customer service is excellent and I wanted to give them this review to acknowledge that.
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April 2023 by DG Haack
I bought bedroom furniture from American Freight. The furniture is fairly priced and looks great. The reason I am writing a review is I had moved and lost the hardware to reassemble my bed. They were kind and very helpful. I will look there first for any furniture, appliances and mattresses
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March 2023 by Jessica Mitchell
Amazing experience. The manager Lindsey was extremely helpful. We pretty much furnished a 5 bedroom house in one day and she made the process easy and painless. Excellent customer service. Will %100 be back
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March 2023 by Melissa Taylor
Wish I could give zero stars. Terrible customer service! The girls up front were rude as hell and when I asked if they had gas dryers one of the girls rolled her eyes. My boyfriend saw her do it as well when I asked him if she really did that. Very uninformative and seemed extremely put out that we were there. Went to the front street location and had a completely different experience there. They were very nice and helpful over there.
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March 2023 by Mario Morris
Great place for new families to start their lives. Also for older families that wants to update their home. The staff were absolutely great. Thanks to the store manager for taking care of us.
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March 2023 by Ashley Jett
Danielle is true to her word when it comes to customer service. Keep up the amazing work!!!!
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February 2023 by Michael Woolridge
The store manager Lindsey was very helpful and easy to talk to as well. She help me get a great deal. Thanks, Lindsey.
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January 2023 by Paul Lipowicz
Great experience! The manager Lindsey Hammer was very knowledgeable of every product not only in store but online. She matched my needs in furniture with products that fit them perfectly. The warehouse and delivery staff were very friendly and knowledgeable as well. 5 stars!
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January 2023 by Juanita Vancil
I needed a floor lamp. The price was very reasonable but it came in a box. I don't think I could put it together so John at the store put it together for me. I want to Thank him for his kindness. It looks great.
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January 2023 by Gene Hanna
Danielle was able to take care of everything i needed and then some! Come ask for her!
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November 2022 by Gary Franklin
I didn't know what the problem was but the guy that was waiting on me with acting real snotty. I just basically told him I didn't like his attitude and walked out the door maybe he needs to be in the back assembling tables and chairs not dealing with the public. I will never go back to that one. But the Claycomo store was very professional and I will deal with them.
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November 2022 by Connie C.
Desperately in need of new dryer, I placed an on-line order, paying with PayPal. I received several emails along with the final one confirming the order and approval for for pick up. The very next day my nephew drove the substantial drive (1hr 15 min round trip, excluding in house time) only to be told there was NO RECORD of the order & he was not the only one this happened to! In checking with PayPal we confirmed the completion of the transaction. Same day subsequent phone call to AM Freight Customer Service garnered us NOTHING as we were told nobody was there that day that could verify the transaction completion with PayPal. In the end we were told we had to wait until Mon, a work day, to take it further! This is Mon and I have been told my order "DID NOT BRIDGE OVER TO THE PICK UP LOCATION, SO IT WAS CANCELED & I MUST REORDER!" Consider my story when you place an on-line order with this company!
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November 2022 by Dewayne Jones
Warranty is a scam. A waste of money!!! My purchase is not 6 months old and seams are coming apart. Not covered under warranty
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October 2022 by Dev San
This 5 star review is for JIM. He gave me excellent customer service which contributed to me not canceling my order. Everyone there should get customer service tips and training from Jim!
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October 2022 by Julie Creech
Helpful. Great prices. Not a pain like dealing with Crowley or NFM.
