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December 2023 by Melanie Haas
They didn’t save my apt, for me in but waited about an hour. During that time employees were goofing off. The X-rays were abnormally painful, didn’t do cleaning and then told me they would call to schedule and go over treatment plan. Never called and then told me I would have to come back in to schedule treatment, could not tell me anything over the phone after I gave them all my insurance information. And still would not schedule cleaning.
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November 2023 by Star October
So I wanted to do a two in one review because both were 5 star! First I saw Dr. D’Angelo and she did two screws for the start of implants. I did ask for Valium for the procedure which i recommend and definitely helped with the fear. I didn’t feel a thing and was laughing and joking with the staff. Sarah the dental assistant is wonderful and reassured me that everything would be ok and it was! I also had Dr. Nick do a root canal on my second visit. No Valium and I was really scared and almost rescheduled. Went through with it without the Valium and he talked me through everything. Let me listen to my audio book while he worked. It was completely painless. They are both great dentists and I highly recommend. I am a BIG chicken when it comes to dental work, and am very particular about people who work on my teeth. I really like this office and have never had to wait more than a few minutes to go back and they get started on me right away.
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November 2023 by Judy Hughes
Very nice and polite staff. I saw another customer hollering and swearing at a young lady at the front desk. She handled the situation and didn't get down on the other person's level, she was professional. She didn't deserve what she got. Kudos to the staff.
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November 2023 by Klairissa Pearman
Jada held my hand today when I was getting my temporary crown cut off. They really make sure you get the correct fit of the crown. Because the one that they ordered didn’t quite fit, so they set me up with another temporary and fit me for another permanent.
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November 2023 by Lisa Oneal
I heard about your office through my son. And I should have came to your office first hand. I learned a lot today .The staff was great and very informative thank you so much for the information I and my children received from your staff.
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October 2023 by Sin Credible
If you have a fixed income or Humana HMO insurance plan don’t go over there do yourself a favor don’t take any appointments.They will charge you regardless without any consent of your appointment and doing the assessmentnot let you know if your insurance will go through til the end.I tried to call the office and they put on voicemail failing to communicate after my frustration knowing my concerns before taking the appointment and requesting to dispute the bill.Very disappointed with there communication, dishonesty in how they took care of me as a patient and there professionalism
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September 2023 by Anita Rapp
The staff has been really nice. If to do all I've had done again not sure I would have choose them, have had what seems to me several issues and mis communication I feel. They are trying to make all this turn out good but has been alot of trips, and not always easy for me to get appointments.
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September 2023 by J P
I arrived at 8:15am for an appointment at 8:30am, sat in the waiting room until 9am. Asked for an ETA on when I was going to be called back and was told, they didn’t know. Canceled and left.
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August 2023 by Katie Kraxberger
First ever tooth issue, cracked it and had to have extraction. They fit me in same day, got me financed, got the tooth out, i felt nothing. Bedside manner was outstanding.
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August 2023 by Dallas Kelly
Getting an appointment for my children and I was nearly impossible. Once the appointment came to time they would reschedule our appointments or would say that our planned appointment wasn't in their system. I have tried FOUR different times throughout the year with our scheduled appointments and two other times being put on hold until I was hung up on. That was the last straw. The hygienist and dentist are great but the front desk makes it impossible so we took our services elsewhere.
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August 2023 by Jason Simmons
This place is a joke. They offer walk ins and emergency visits and I was told the next appointment at any location was two days from now. This was after I made an appointment online and they said it wasn’t in their system. and they told me “the website isn’t a reliable way to make an appointment”
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June 2023 by Lucy D.
I never leave any reviews, but this place is horrible. I wish I could leave a 0 star review to be honest. I made two appointments and they booked on top of my appointment both times. I had to find someone to watch my baby, and then when I got there they had me wait for 20 min just for someone to talk to me. Bad service. I am very upset they wasted my time and the people I found to babysit. Please do me a favor and go somewhere else. Don't waste your time.
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June 2023 by Andrew
I hadn’t been to the dentist in about 10 years so I was very nervous. This place exceeded my expectations. Dr Nick and the hygiene Kaylee were so thorough and explained everything so I understood. I was able to get a cleaning and an extraction same day and it was amazing.
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June 2023 by OranjeKola
I would never visit this office again. For any reason.When I arrived at 11 even though I had been to Aspen Dental in LS I was told that my insurance would not be accepted. I then waited an hour before I even saw the dentist who then proceeded to poke at the teeth that were in pain and send me back up front to figure out my method of payment. Where I was told my care credit would not be accepted and that I needed to call CareCredit and get my card fixed while they proceeded to ALL take their lunch break. After I called CareCedit they told me there was no reason my card would not be accepted and that no charge attempts had even been made to my card. Crazy. Then I proceeded to wait for another 2 hours before the receptionist ask me what I was waiting for?!?!? They then went back and forth with me on my insurance again and had apparently made a new patient account for me? Then FINALLY I went in to get my teeth pulled. Because I was so numbed I obviously couldn't tell but, the dentist completely annihilated my gums while removing my teeth. I had more pain from the cuts in my gums than from the tooth pull.Thanks a lot. What a horrible 4 hours of my life.If you know whats good for you, you will skip going to this Dentist.
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June 2023 by Patty Oswald
This place is horrible, had my teeth pulled for dentures,I only saw my actual dentist twice, was told it was because they had a big turn over. Then they tell you you wont pay more then they quote, then charged me over a thousand more, and would not give me my dentures until I payed in full. then my dentures were huge from the first time I put them in, and tried to reach them by phone but always rang busy,finally drove to the office and was told system was down and had been for awhile that is why they weren't answering phones. It has been an awful experience. Still wearing teeth that fall out.
