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January 2024 by Curtis Tucker
Great deal on an oil change
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March 2023 by Nancy Hale
Excellent, quick and honest service. I will be back.
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March 2023 by Joyce Boeh
They never have personal to do anything
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January 2023 by Hayden L.
Had service done on 2 tires, service was fine as they kept me updated through the process, Dave who seemed to be manager was great, although the crew who works in there are very weird, they don't like to say a word and just stare, swear I said I was going to leave a good review and literally got stared at lol not one thank you throughout the process. Maybe they just don't know how to act in public... not sure .
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December 2022 by Tiffany RRRLL
Went in for new tires and NO sensors were in my dash, no notifications anything was wrong with my tire sensors. Then they show me a broken sensors they “found floating in the tire” I was forced to pay for this and I believe it to be a mistake they made breaking it when taking my tires off. I want this looked into. I don’t believe this was just “floating around” I would have receive a notification of an issue on my dash. I have warranties on my car and keep up with my maintenance.
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December 2022 by Glenda Harnar
I’ve had great experiences at big ole tires they always take care of what is needed on my tires and my car so thank you to the entire staff
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December 2022 by Rebecca Hendricks
Fast service on an emergency repair. And the tire warranty has paid off many times over. They stand behind their service and do everything possible to provide a positive customer experience.
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December 2022 by Brent Mammen
Second time in 12 months I've tried to get a vehicle in and was told that they only have one person working that day and that person was leaving early. Either get more help or close this location, I feel sorry for the one person that is doing all the working....
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November 2022 by Ash S
Staff is always friendly at the independence location. The manager Jeff is amazing very friendly and always willing to explain anything I’m u sure about with my car.
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October 2022 by Melissa Divi
This is the only place I will go for an oil change and tires. The employees are extremely friendly even when there busy. They answer any questions. Very reasonable priced as well
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September 2022 by Monica Hudson
Jeff and David are awesome! Our family has taken all 5 of our cars there. They are very professional and informative.
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August 2022 by James Sanders
I have bought 4 new tires from Big O tires for 2 of my trucks. Both had lifetime hazard warranties. I have one tire that will leak out to flat over a short period. I went into the store in Independence, they informed me lifetime has a deadline. I asked manager/whoever was dealing with customers up front to just reset the bead so can stop it's slow leak. He said no it's to old of tire. As a person who owns a business he is not a persons person. Didn't seem very concerned about customers, It wouldn't have cost him a dime to break out down and make a customer happy. I have an 94 bought 4 tires for and an 89 (the one the tire was from) bought 4 new tires on it from this store. I just bought an 09 truck and will go somewhere else because of the guy who don't care for customers. I almost gave it one star, but I did spend close to $2,000. on tires here. I well shop around for my 09.
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August 2022 by Rebecca Hillman
Coming home from fathers funeral and had to pull over for cord coming loose..found out all 4 tires were bad..limped into this shop and they were amazingly kind, explained everything thoroughly. They were speedy, professional and gave me a discount. Made it easier to get home to St. Louis..Thank God for kindness and understanding!!
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August 2022 by Joseph Quezada
Went and got an oil change here, got it done and paid. Few days later I went to make some other repairs on the car on my own and saw that the oil was pitch black. Big O Tires did not change my oil and scammed me of $50. Either that’s what it’s supposed to look like or I di t know anything about oil. But I do not think it should be pitch black after a few days.
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August 2022 by Jimmy R Sanders
I bought four new tires for both of my trucks through this same store. spent thousands of dollars and tires. both sets I bought had lifetime hazard warranty. I guess lifetime don't mean lifetime. which I will go somewhere else from here on out for my other trucks for my business. I took one tire in that was warrantied just to have them break it down and reseal the tire. the beat on it for years has let it slowly air out sometimes, I'm working on the truck so I take it off to have them break it down and reseal the bead. the guy that was working the front counter didn't seem like much of a concern or care about customers by his attitude. he told me they wouldn't do it because they were bought over 5 years ago. so the lifetime hazard is just a made-up word for we're fixing if we want. the repair wouldn't have been any parts it would just break down and re-air it up. I myself am in business and would have never not done this, I want my customers back again. this guy didn't care about the customers cuz he's on clock