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January 2024 by Ress Casey
A couple of things that would have made my experience better is a promotion and a chair on the floor that I could drive away with. A couple of positive things were the employees and management. Bob’s Furniture keeps prices low, and there is a lot of selection. I found something I liked that I ended up purchasing. There was no pressure, and sometimes, the salesperson was apprehensive about me buying something. I even got a custom option on my order.
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January 2024 by Mary Arth
Visited Bob's Discount Furniture for the first time. Found the perfect dining table with the help of an engaging salesperson. The large selection of dining sets was impressive! We know we got a good buy on the table and chose the "goof proof " option and delivery for our peace of mind. Thanks Bob's Discount Furniture!
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December 2023 by Kim Beyer
Gabriella was amazing! She's exactly what you hope for when furniture shopping. Friendly and informed, without being pushy or overbearing.She took the time to show us a variety of options to try to find the common ground between my roommate and I. Where I like very soft and he likes very firm. She was very professional and outgoing.I love that when she informed us of the snacks they offer in the Cafe she said it quietly to me so that my roommates 4 yr old wouldn't hear "cookies" just in case we decided she didn't need any. Most people wouldn't think of that and it was super considerate of her!100% would recommend shopping with Gabriella specifically and likely will be back soon for a kids room makeover.
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December 2023 by Mari Lieberman
I walked in on a whim just looking at the selection Bob's had to offer as I had been looking at other places to purchase a couch / loveseat and possibly a chair. I was impressed at the layout and aesthetics of the store. I was greeted by a manager and introduced to Scott, a salesperson. Scott was friendly and knowledgeable. I ended up purchasing a lovesest and a chair and only spent less than an hour in the store. Quick and painless. I will purchase from them again in the future.
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December 2023 by Jamie Stephens
My wife and I were looking for a bed for my mother. We are glad we did. The service was awesome. Scott knew his stuff. He took us to exactly what we were looking for. Our experience was great. We will definitely be back.
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December 2023 by tom witzofsky
Janise at Bob’s was a fantastic help with narrowing down options to get the perfect new sofa for my apartment! She listened to my needs related to delivering in a smaller space and found an option that was absolutely perfect. I visited another major furniture supplier well known in KC three separate times, and no one even said hello to me, but at Bob’s I got fantastic personal service soon after I walked in, and I felt very cared for as a customer.
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December 2023 by Clifford Blodgett
The Sales team are nice and helpful. However, the delivery teams and scheduling department are painfully inept. After waiting 10 week for a bed, they show up and have no hardware to build the bed, so they make me wait another week. I was promised by Javier that the assemblers will be back on Wednesday morning, the next week...I let them know, next Wednesday afternoon will not work, but if they promised Wednesday morning, I would be there.Then they change my delivery window to the afternoon on Wednesday. I contact them and tell them this is not what was promised and this is unacceptable. They tell me the only way they can fix is to wait another week. I am done waiting, I am done leaving work for delivery "windows", and I am done with Bob's.Bob's feel free to call me to fix this. Mark D. and Ivy are no help. I am done with your phone trees and chat lines.
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December 2023 by Tim Applebury
Enjoyed the relaxed atmosphere. Our sales representative Jacob and the manager Betsy were both very knowledgeable and very helpful. Would recommend the store to family and friends.
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December 2023 by Clifford B.
The Sales team are nice and helpful. However, the delivery teams and scheduling department are painfully inept. After waiting 10 week for a bed, they show up and have no hardware to build the bed, so they make me wait another week. I was promised by Javier that the assemblers will be back on Wednesday morning, the next week...I let them know, next Wednesday afternoon will not work, but if they promised Wednesday morning, I would be there.Then they change my delivery window to the afternoon on Wednesday. I contact them and tell them this is not what was promised and this is unacceptable. They tell me the only way they can fix is to wait another week. I am done waiting, I am done leaving work for delivery "windows", and I am done with Bob's.Bob's feel free to call me to fix this. Mark D. and Ivy are no help. I am done with your phone trees and chat lines.Everything there is, wait a week. We are all full this week, wait a week. You all need to fix your system for when you make mistakes.
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December 2023 by Julie Savage
This was our first time in Bob's. We were met at the door by a very friendly and knowledgeable sales staff member. She listened and directed us to what we were looking for and ultimately ended up purchasing a piece from her. Would definitely recommend and go back again!
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December 2023 by Martin Velasquez
Incredible service from the moment I walked in the door. Intelligent on product specifications and features. Janise was so friendly and helpful. The process for financing was super easy and quick. I met multiple managers and personnel.. a special thanks to Betsy, Paula, Richard, and Candy (in financing). Black Friday deals were legit.. I saved more than a thousand dollars. Great experience for the family and I. Who needs to go all the way to Nebraska when you have Bobs!!
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December 2023 by artepunk Childers
Our experience with Bob's was very pleasant. The salesperson Kimberly Sharkey was very helpful without being overbearing like so many sales people can be. She let us know she was there for usand per our request let us come to her when we were ready for help. She was very helpful. Her manager also helped get things sorted when we decided to make purchases. I would recommend Bobs Discount Furniture in Independence and we will go back if I need something else for our home.
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December 2023 by Missy Broadhurst
Approached by no less than 5 people after being in the store for less than 10 minutes, which is annoying. If I want help, the salespeople are remarkably easy to find - let us come to you…Our purchase was not in stock, so we have to wait a little over a week for it - ok, but then when we explicitly stated we didn’t want the “goof proof”, we walked away and looked at our receipt - there it is. They put it back on there - but the salesperson blamed her manager for doing it when she double checked the order. Overall just a mediocre experience. I don’t like being watched like a hawk and being approached by every salesperson in the store, it makes me want to run, screaming, out of the store.
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December 2023 by Noah Stump
Debbra K. was very helpful and knowledgeable about the different mattresses and dressers they had available. Even though we did not purchase a mattress or a dresser she kept a good spirit with the items we did purchase (for a lesser amount). Likely coming back when we are not shopping for others during the holiday season.
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November 2023 by Kim Henderson
Bobs was our last stop of the day. We walked in and was greeted by sales lady Kim. We explained what we were looking for and she showed us several options. Very helpful and friendly. She offered a few different payment plans a protection plan and delivery options.We will be getting our furniture this weekend. We are looking forward to our new purchase. Free coffee and snacks to boot ?
