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October 2025 by Mark Lyon
My wife and I stayed here once with our pets.
Have a great hot tub!!
Staff is very friendly.
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September 2025 by Danny Koch (Gambit_Lantern)
Room is nice. Wifi is poor with ubstaboe connection.
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September 2025 by Rebekah Leach
Check-in process was really smooth and the room was clean. They pack a lot into the rooms with a kitchen space, desk, large closet and good sized bathroom.
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September 2025 by TIM PRICE
Met a wonderful woman there
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August 2025 by Z King
Let me preface this email by saying that we tried to go through the proper channels before posting.
The stay would’ve been a five star stay HAD IT NOT BEEN FOR THE LACK OF SERVICE FROM THE GENERAL MANGER. All staff that we encountered were friendly and felt sorry that we went through what we went through.
Friday night my family and I went to bed, no issues. Wake up Saturday morning, everything seemed fine until my sister and I started to itch on our bodies. My sister and I wake up Sunday morning with these puss-filled bites on our ear amd arm respectively. The same day my mother noticed that her arm also was itching. Come Monday morning, she too wakes up with puss-filled bites. We believed them to be spider-bites and we know it took place in the hotel as we all did NOT spend any length of time outside and my mother spent the a whole day completely seperate from us.
Once we checked out Monday, my sister brought it to the general manager and she blamed us, said it wasn’t her hotel and later emailed my sister stating there was no evidence of spiders so too bad for us.
We would never have spoken to staff nor management if we had felt the bites occurred elsewhere. I am severely disappointed in her response to the situation and her lack of accommodation for us. Not only will I NEVER stay here, I will not stay at another candalwood and would urge others to do the same!
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August 2025 by Malia Schlatter
Everything was very clean, no issues at all. Close by to KC. Would stay here again for sure!
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August 2025 by Steve Jones
Not easy to get to but the rooms are very clean and comfortable. Service desk personnel were not friendly and seemed inconvenienced to be there. Overall, recommend, but less than thrilled with the service.
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August 2025 by Jamaca Edwards
Pool is too cold!! But rooms are nice!!
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August 2025 by jacob farley
I have had no issues very understanding staff also super nice and helpful.
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August 2025 by Arise
I highly recommended this place… like a home.
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August 2025 by karen szabo
This is a beautiful
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August 2025 by Michael Tzeo (TZEOnator)
Made reservations in advance. We arrived around 11pm after a 10 hour drive and were told they were overbooked and have no rooms for us. After the fact, I can see there are many other reviewers with the same experience….
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July 2025 by May T
We specifically chose this place because they have an onsite Tesla chargers during our cross country trip. Upon arriving near 11pm, we were told that they were over booked and didn’t have a room for us even though we had reservations. It wasn’t 11pm yet and the check-in clerk made my husband wait until another staff member got there to tell us the bad news. We literally saw her park and walk in with her lunch bag. Luckily she got us another room at Staybridge across the way and said that we would get a refund of our points. The only reason why they get 2 stars instead of 1 is because they have Tesla chargers that was getting 14kwh when I had it plugged in while we waited in attempt to check in and because they were able to secure a room with a partnering hotel. However, we did get an automated message stating that we cancelled our stay with less than 24hr notice and that our points would not be refunded. We were able to chat with IHG to sort this out. From the looks of it, this seems like a regular occurrence with this specific location.
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July 2025 by Nancy Hill
Our rooms were clean and everything was very modern and nice looking. I loved having a kitchenette. The full sized fridge was amazing for storing our travel foods and the freezer refroze our ice packs for our coolers. We were able to have a hot tea before bed to conclude a very long day. Service was good, pool and hot tub were large and functioning. I worked out in the gym and everything was clean and in working order. All in all, a great experience. Thank you.
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July 2025 by Kendra Williams
Lexi & Kayla are amazing 🤩 Manager Chantel is NEVER there and is very unprofessional 👎
We have enjoyed all the amenities as much as we were allowed.
