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December 2024 by kiwi flavor
Twice now I have wrestled with this pharmacy's system to get my anti depressants refilled. VERY poor communication leading to me being unmedicated for a week just to find they had my medication the entire time.
If I did not get discounts on medications here I would switch over somewhere else.
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November 2024 by Hannah Ash
My prescriptions are filled in a timely manner, the lines move quickly and the prices are great!
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June 2024 by Chris Campbell
Wonderful customer service
They always answer the telephone promptly unlike my previous pharmacy I have recommend them to a number of people
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June 2024 by Larry Jeffries
Best pharmacy in KC always going above and beyond. This store is staffed with caring and professional people.
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March 2024 by Barbara C
Wonderful customer service from Ms Anisa H. She was very polite and compassionate when it came to my specific situation. I can’t speak for the other people on staff since this was my first time using Costco’s pharmacy, but she was fantastic!
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February 2024 by J. C. Delich
My doctor's office suggested that I not use this pharmacy. It's always back and forth when I have prescriptions sent to Costco. I have to go to the Costco Pharmacy in Independence, MO several times before I'm able to actually pick up the prescription. It seems like the prescription is never just ready, it's always a hassle of some kind. Sometimes I'm never able to get the prescription. So finally my doctor recommended that I not use Costco Pharmacy in Independence. That doesn't make me want to renew my Costco membership.
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January 2024 by Wren Sleyster
Customer service is great!! Thanks again!!
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November 2023 by Patty H.
thank you to Aaron in the tire department for helping me today! friendly, professional!
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October 2023 by Dustin E.
I love this Costco! We moved to Lee's Summit on Easter and hoped we'd have a nice Costco nearby, as we had a brand new one in Henderson NV where we moved from. I thought that one would be hard to beat. This location is even better! I have been able to upgrade my T-Mobile phone and service here. No activation or line fee for Costco customers. You have to pay that in their stores or even online, so that will save you $35 or $70 depending on your plan. I also love the HUGE selection of meat here!! We are certainly in BBQ country!! The packer brisket and pork butts alone make it worth the trip. Also, after being Costco customers for years, we finally tried the rotisserie chicken. OMG! Outside of my own smoked chicken and Stroud's it's the best I've ever had!! Moist, tender and delicious. HUGE birds for $5! No hormones or antibiotics either. I'm so impressed. Great sales, Chiefs items and apparel, great prices on food and household goods plus services. What's not to love? Oh, every staff member I've spoken to here has been just excellent. Costco takes care of their people first and you can tell they are happy. I am a Costco customer for life. I may try other locations in the metro area, but Independence is amazing!
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August 2023 by Beth C.
We were visiting the area and made a quick visit to this Costco soon before closing, which was great, as it was emptying out. I was impressed by the large selection of artisan cheese and made a new acquisition, while my husband was happy to find cases of local beer for a good price. The self checkout was super fast thanks to a helpful employee who scanned the beer.
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July 2023 by Cooper D.
Love this Costco, literally has everything you could need at a great price even inflation considered. Apparently everyone else loves it too, because the place is super crammed throughout most of the hours. The foodcourt is unbeatable with fixed prices that have fortunately stood the test of time.
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March 2023 by Piper McLeod
Today was the third time I have tried to fill a prescription here. I have never had any problems with my insurance or coverage anywhere else however, this facility seems incapable of figuring out how it works. Costco should consider getting another pharmacy group in to handle this business. It doesn't help that the techs/cashiers (whatever their titles) act as if its an inconvenience. Shame on you all.
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February 2023 by Don Lennard
Typical Costco. Several cuts above their competitors, starting with answering their phones and being adequately staffed. Tracked down a prescription for me that everyone else seemed to be out of. They earned my business. See ya Price Chopper.
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September 2022 by Brandon M.
I'm a Costco junkie. Follow my personal day-to-day, you'll understand the addiction is real. If I can purchase it at Costco, I do. Very pleased with the availability of items - and how budget friendly it is - even for a big-box-store. Ordered a very large order of Hot Dogs, sides, and drinks this past week from the Food Court. Called days in advance and let them know this was a SIGNIFICANT order and the importance of getting it picked up promptly, without delay. As my normal style, I showed up 30 minutes early to picking up my order to let them know I had arrived and would be willing to load up and take the order just as soon as it was ready. A HUGE SHOUT OUT TO ANTHONY AND JEREMY IN THE FOOD COURT. These two guys are over worked and under appreciated. A Food Court line wrapped around to the cash registers. People were rude and demanding, placing large orders. While standing and observing, I saw them fulfill four other very large orders in addition to the ever-growing line of people just randomly ordering. Not to mention, they had my massive order to fulfill. A five-star review would have been absolutely provided... however, this location is lacking good management, on all fronts. Food Court Management, Front End Management, and overall management is failing. Any large store, moving that volume of product / customers should be adequately staffed. This location is POORLY staffed and quite mismanaged. No manager was paying mind that the Food Court staff was suffering and unable to keep up. No one took any action to backfill the Food Court in their moment of need.... this goes without saying the extremely long lines that were unattended due to lack of staffing... making it worse... the few 'managers' on the floor were of course huddled in a corner, ignoring their staffing needs. This would have easily been a 5-star, but management has earned 0/5 stars... I'll go with 4, because I feel all but the management staff need a positive shout-out. Costco corporate should take a look at store management and reevaluate who they have placed in roles of leadership.
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August 2022 by Peter Kleine
The pharmacy located within the Independence Costco does a great job of taking care of my prescriptions. The techs are courteous and professional. They do their best to move things along without you feeling pushed through the process. The techs or the pharmacist come across as eager to answer any questions I may have about my medications or anything related to the dispensing of the prescription. I think the average turn around time for my particular prescription probably averages under 45 minutes from handing over the script to receiving the medicine. There's been a couple longer waits but these are by far the exception and not the rule. - - - One earlier reviewer who gave a very low rating complained about the pharmacy needing to see ID though she had been in the system for years. These are the people I sometimes have the misfortune of being behind in line when I go to the pharmacy. Despite the fact they have been buying this "normal" prescription from this pharmacy "for years" they can't seem to come up with what is needed to satisfy the transaction. I hope they didn't drive to the pharmacy without their drivers license if that is the form of ID in question. Your ID is the most basic thing you carry. How many times have they asked for your ID in the past? How many times do you keep not bringing it? - - - I'm glad to hear this person's complaint because it tells me this Costco pharmacy is conscientious about the service it provides. Drugs are dangerous if dispensed incorrectly. They need to go only to the person they are prescribed for. With people frequently changing insurances and medical providers knowing who's who can get very complicated and confusing. Bravo for checking IDs! - - - To sum up, this is a good pharmacy. And if you are a responsible person who is committed to maintaining some degree of routine and discipline in your life - like carrying up-to-date personal identification - you will likely be very satisfied with the service this pharmacy provides, much like I have. - - - Thank you, Independence Costco pharmacy. Keep up the good work. : )
