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November 2023 by BEAU VETTEPILOT
Very unprofessional took car in for the 3rd time under warranty for the transmission failing. The first manager lied to me saying it was being worked on but it was still setting in the lot called again to check status and a new manager told me they were having difficulty finding parts for one the most common general motors transmissions used i in all kinds of vehicles since 1996 to present then told me my car would not fit on there lift (even though it had the following two times it was repaired there) then called again to find out there is now a third manager the previous two were fired after a week of employment. After 7 weeks of car being in the shop it was finally repaired and returned to me only to have a very bad rattle in the rear suspension a curbed scratched wheel and the hood release was broken along with the negative battery terminal left causing the car not to start after stopping for dinner the night it was picked up. Go somewhere else to get your car worked on this place was good years ago but not anymore
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October 2023 by Alma Guerrero
I recommend not leaving a car at this location. Yesterday I left my vehicle and today I discovered that the catalytic converter is not there. I told the office lady and she said there was nothing she could do about it. She said it's not the first time it's happened, but I think they should warn customers about this terrible situation. They only say that they are not responsible, but I believe they are as a business in warning of the dangers of the place.
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September 2023 by D. C.
I can't say enough about the customer service, they were so polite and helpful in a critical situation. They even answered the phone and helped give me some guidance after they were closed. My situation unfortunately resulted in not being worth it to fix, but they gave me some options and did not try to pressure me in any way. Oh and didn't even charge me a penny! So although I can't speak to the actual service, I wouldn't hesitate to take my new-used vehicle back if something comes up in the future.
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August 2023 by Steve Gregorio
I am not from around here and I just wanted to see what was wrong with my vehicle. I didn't have them repair my vehicle because they were too busy. Would have taken too long. They did however have the decency to at least look at it for me to tell me what was wrong. No other repair shop in the area would do that. Just for that I would highly recommend this place. Sometimes the smaller places are the best places.
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June 2023 by naif alshareef
I had a tramission problem with my car. At first, they told me it will take 7 to 10 days to be fixed but the reality it took more than 3 months!!! and they could not to fix the car. During the three months, I had to call many many times to get update on the car and no one gave me an update about the car. Really bad experience and I would not recommend it.
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March 2023 by Henry Elliott
Outstanding job. Had to fab the cooling lines. While under the 93 Ford pickup they found some issues with the frame. When done with the transmission Jake took it over to the frame shop for me. If a person needs some transmission work done, bring it here. They really helped me get my truck running again.Service: Transmission
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March 2023 by Michelle Olszanski
Omg Jacob Manning was so polite and went above and beyond to make be feel comfortable with the tires for my car, worked with me and was really helpful. Absolutely would recommend this person again.Service: Tires
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March 2023 by David Dubbeld
Jacob worked for our business and helped us out. He was easy to talk to and went to bat for us regarding the price. The Enclave runs great! Highly recommendService: Transmission
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March 2023 by Carla M. Blessing
I was impressed with this place. I used their website to make an appointment after 4pm on a Friday and they called me to confirm before 5. Once I got there, they were able to perform diagnostics and a part replacement the same day. I'm planning on going back the next time I have car trouble.
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February 2023 by Chantel Myers
Jacob was absolutely amazing to deal with! He handled my concerns with care and made sure my vehicle was 110% taken care of! Will DEFINITELY return!Service: Transmission
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February 2023 by Livi Jones
Jacob was the most helpful person I've ever dealt with. He really seemed to care and made sure all of my questions were answered!
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February 2023 by Kayla Gilio
This place got me in on the fly as soon as I noticed something was wrong with my car. Everyone at the place was super helpful and friendly and Jacob made sure to update me frequently and got the job done quick. Their pricing is fair & honest and I would recommend everyone I know to go here! Thanks again jacob!
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February 2023 by Aubrey Grace
Jacob was so helpful and very polite throughout the entire process. He kept me updated on everything and offered other small repairs that the mechanics noticed cuz I told him there's just a lot wrong with the car. Drives much better and got it done pretty fast with how busy they are.Services: General repairs & maintenance
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January 2023 by Lisa Bales
I was having car trouble and I called Cottman. Jacob was able to get me in next morning. They did diagnostic and found 3 issues two they could take care of and one repair they couldn't do. Jacob listened to my issues and called me every step of the repairs. He was very helpful and explained everything to me. Being a women it is very important to have a mechanic listen to you and patiently explain things.I will use them in future and recommend them to family and friends.Service: General repairs & maintenance
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December 2022 by Ryan Ellison
Absolutely phenomenal team here. Rick was super helpful at answering all my questions, from transmission internals to pricing to financing to completion. The techs were friendly and informative. I was quoted 7-10s and got it at 7 days (business) and Rick was great at communicating with me. Customer service A++ and pricing was more affordable than the dealer down the street. Hope to not have transmission issues for a long time and if I do or have friends that do, sending them straight here!Service: Transmission