DICK'S Sporting Goods in INDEPENDENCE is a popular store that offers a wide range of sports, outdoor, and exercise equipment, along with footwear and activewear from top brands. Customers can find items such as baseball gloves, golf clubs, bikes, kayaks, camping gear, and fitness equipment. The store's staff are known for being helpful and friendly, often going out of their way to assist customers. Multiple reviews praise employees for their kindness, patience, and knowledge, especially in the shoe and sports departments. One employee was recognized for working hard and providing excellent customer service, while others received high marks for being attentive and respectful. Customers appreciate the staff’s willingness to help find the right gear and answer questions thoroughly. Although some reviews note that staff can sometimes be less friendly, overall, the store provides a positive shopping experience with knowledgeable employees who enhance customer satisfaction. Shoppers also value the convenience of online prices and in-store pickup options.
Michelle was very helpful when it came to checking us out. She did it fast, efficiently, and most of all effectively. She walked us through the process to get a warranty for our daughters basketball and thanks to her help and the new plan, we can get a new ball Anytime If anything ever happens to the ball itself.
January 2026
Amanda was great ..and the girl in Sportswear was very helpful
November 2025
Fantastic service from Westin! He was very helpful and friendly — assisted me and my husband in the shoe department, helped us find the right sizes, and made the whole shopping experience easy and enjoyable. Such a nice guy!
