Dillard's at Independence Center in Missouri is a well-stocked and clean store that offers a wide selection of clothing, shoes, handbags, accessories, cosmetics, lingerie, and home items. The store features products from popular brands like UGG, Brahmin, Polo Ralph Lauren, Michael Kors, and Eileen Fisher, providing both national and exclusive options for shoppers. Customers frequently praise the store for its friendly and professional customer service. Staff members, including those in the men's and ladies' departments, are described as helpful, kind, and attentive. For example, employees like Howard and Mrs. Minnie are recognized for their personal care and professionalism, especially when assisting elderly customers. The fragrance department also receives high praise for its team members who are friendly, willing to sample products, and offer valuable advice. Shoppers appreciate the clean, well-maintained environment and the helpful assistance from sales associates, which makes shopping a pleasant experience. Many recommend the store for its great customer service and wide variety of quality merchandise, making Dillard's a trusted place to shop for fashion and more in the Independence area.
best client service ,friendly staff. thank you elena!!
February 2026
My favorite store. People working there are ALWAYS friendly. My favorites are their Roundtree & York Gold Label shirts which stay wrinkle free. Also like their Travelsmart slacks. They have good Polo selection too.
February 2026
Evelyn was absolutely 1000 customer service she helped me even went out of her way to help me. Thank you Evelyn give her a promotion.
