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March 2024 by Michael Means
Pleasant experience at this place! I walked in at around 11 AM to request a cookie cake to be made for our little one’s birthday party that day and was guaranteed to have it ready around 12:30 PM. I gave them the “theme” of the cookie cake and kindly let them know to “be creative and do what you believe is best”. I went to pick up the cookie cake and was very impressed! For those that are curious, this cookie cake tasted as good as it looked and had the kids at the birthday party asking for seconds! Aside from the cookie cake, the staff that I have encountered were all very friendly and really delivered their services from the start to the pickup. I’ll definitely be stopping by for more orders in the future. Thank you so much ??
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February 2024 by Wayne Giles
Cookie place in a mall. Reminds me of my childhood. Cookies still taste like sugary heaven.
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October 2023 by Crystal Frederick
The best cookies!
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July 2023 by Anto nella
Cookies are goodThe ones with cream are not particularly tasty but my husband like it.I prefer the normal ones
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July 2023 by Kyle Youngstrom
I was at the Independence Center location last night (6.28.23) in the evening and was going to get my son and I some cookies until we noticed all the gnats flying around and sitting on the cookies in the case that did not have doors on it. When I pointed it out the worker she just shrugged her shoulders and walked off.
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May 2023 by Stefanie Ruiz
I went in knowing I was going to spend around $100. I had a meeting to go to and wanted to pick up some cookies. I asked for 3 dozens. The lady looked very annoyed and had a nasty look on her face. Asked me with an attitude you want 3 dozens? I kindly said yes to which she immediately looked like she didn’t like my response or her job. She then gave me a nasty stare and said you know that is going to be $60/$70? I told her yes and she still had an attitude and ugly look and proceeded to ask what kind I wanted. After I noticed how bothered she looked to help me I said never-mind. You lost my business after today and I LOVE your cookies!!
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May 2023 by Leta
Love! Love! Love Great American Cookies! Cookies are always fresh and soft. I don't buy anywhere else. The staff are always friendly.
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April 2023 by Joifulady 1
The cookies are amazing, as they've been from the beginning. My issue is the staff. Met one young lady who was VERY nice...wish I could remember her name. But the guy(Mgr) and the girl with the piercings leave a little to be desired in the way of interaction with the public. Very cut and dry...almost as if it's a bother to ask a question or take an order. Maybe they were having an off day.
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August 2022 by Amber Walker
Been ordering cookie cakes from here for over a decade. Grew up on Great American down in Texas and literally cried when I found one up here in KC. I was 6 months pregnant at the time so I immediately ordered one for my baby shower even though we already had cake and have ordered one at least annually ever since. They have gotten me thru many of my kid’s birthdays; cake was always on time, as requested, and fresh!That said .. Man Great American, you guys really need to switch locations and move out of Independence Center. If you can make any business moves, that would be the thing I would focus on. My kid’s birthday is coming up again, but I don’t even wanna have to go there to pick it up with the crime that happens at that mall all the time now. Your cookie cakes are usually great but they aren’t worth getting shot/robbed for. If you all moved to an area that was not on the News fairly often, I think a lot more people would go there and the reviews would be better.
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August 2022 by Sydney Reynolds
I really like these they usually taste pretty fresh and the price isn’t too bad! They always have the cookies I like
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July 2022 by David Betz
This is a great example of a store that might go away if we all stop shopping there. They have a fee when you order over $5 (forcing you to break up transactions) and they don't accept secure credit card transactions, only swipe. There's no excuse for that in 2022.
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July 2022 by Michelle solerto
Worst store ever. Never have anything ready and they act like they don't want to help anyone.
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July 2022 by Angel Quarles
This is the third time I’ve had the same worker and she is very rides and moves as if she hates her job . Blank stares and rude quick responses . Doesn’t allow me to take my time to pick the cookies I want and seems annoyed when I ask questions about the cookies . Plus the cookies were very mushy and broke apart the big Cookie tasted like it sat out all night
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March 2022 by MacKenzie Bunch
I generally haven’t had any problems with the independence location, but today was just a mess, I wasn’t sure if the person that was working today if it was their first day or not? But I asked for a regular coke slushee, he ended up giving me a large and I asked for a Domino cookie but he gave me a triple chocolate cookie, he also charged me for a large slushee but other than that experience that place has been great and good service
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March 2022 by Natalie Daney
FYI supposed to be open 12-6 but they decided to close at 2 randomly. Make sure to call first if you are trying to get cookies….
