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“I had questions about a particular offering that was made available. They were very helpful explaining the process in what I would be doing next. Exceptional information was offered.”
“Kandace, Scott and the whole team is amazing! They are always willing to assist in all insurance needs and general advice. Couldn’t imagine using any anyone else.”
“Samantha was very helpful in getting my quote for the house we are purchasing. I have had my insurance with Kim Downey State Farm for years.Always ready to help when I call in with a question.”
“Samantha was extremely helpful when looking for homeowners/car insurance. She spent a lot of time searching and giving me useful tips. I appreciated all her effort and would highly recommend her.”
“Each time I call, the staff is beyond helpful and professional. They work with you and your needs. Carissa went through each of my policies and addressed my needs and even saved me money. Cannot thank them enough. Could not recommend more !!!”
“Andrea was able to help me out in a heart beat! Amazing service was provided right from the start. Impressive price quotes for the exact car plan service I need. Most definitely recommend for your insurance needs.”
“I have been working with Jimmy and Dominic for 25+ years. The office is very responsive and efficient. Whether I am asking about home insurance or auto insurance; they and their team are friendly, professional and genuinely helpful. I highly recommend!”
“These ladies have always taken excellent care of me. They went above and beyond to help me get documents for court even when the internet was out. Just really amazing thoughtful hard working people with impeccable customer service.”
“I can NOT stress this enough! THEY WILL TAKE CARE OF YOU!! I am 23 years old doing all of these adult things by myself, this office is so kind, so understanding, so patient! I absolutely LOVE Corrine! I always ask for her she is outgoing and so sweet, she LISTENS to your needs and hears your concerns. Need a helping hand? She has got you covered! I highly recommend this office; you will not be disappointed :)”
“Travis was extremely helpful during the confusing process of trying to enroll in health insurance since my husband became self-employed. We're so happy to have someone local to talk to about our questions!”
“I’ve used amfam exclusively for insurance . I started under an amazing woman who is now retired , so now I use Mark . The roadside coverage has been a lifesaver so many times . When my friends and family complain about their high insurance I always send Marks information over . Oh and several years ago during covid , they knocked a chunk of my bill off which meant so much to my family in such a scary time . I hope to never have to change providers as they’ve always been wonderful for me !”
“Loved Mr Olson! He was so patient and thorough! We needed some specific policies and coverage and he really went above and beyond for our business. Feeling you are cared for and finding trust in business, those are invaluable to us. And now so is Mr Jon.
Thank you for finding us great coverage as well as being such an awesome colleague!”
“I cannot say enough wonderful things about Amanda Deke at AAA. She completely restored my faith in AAA after I had an extremely disappointing experience at the Oceanside, California AAA office earlier today.
I have been a AAA member for over 30 years, and I have never walked into an office asking for trip maps and been treated so poorly or made to feel like such an inconvenience. I left incredibly frustrated and honestly questioning whether I even wanted to continue my membership after all these years.
Thankfully, Amanda happened to answer my online chat afterward, and she completely turned the situation around. From the very beginning, she was kind, compassionate, patient, and genuinely cared about helping us. I explained that my husband and I are preparing for a major cross-country road trip and were trying to gather maps and travel materials. Instead of dismissing my concerns, Amanda immediately said, “Let me see if our office has those maps, and if we do, we’ll send them right out to you.”
True to her word, she followed through. She located the maps and arranged to have them mailed to us the very next day. What impressed me most was that Amanda took initiative and solved a problem that my local office didn’t even attempt to help with.
Amanda was professional, attentive, empathetic, and incredibly resourceful. Customer service like hers is rare these days, and she deserves recognition for going above and beyond for a longtime member. She made us feel valued, heard, and appreciated.
Amanda truly became our superhero today, and because of her, my confidence in AAA has been restored. AAA is very fortunate to have someone like her representing the company.”
“I was involved in a minor accident with someone who was insured by Auto-Owners Insurance. The other driver was at fault, so I anticipated a lot of hassle and headache. However, I was pleasantly surprised to find that this company handled my claim with speed, efficiency and kindness. The adjuster assigned to my claim, Corbin Hare, was very helpful, courteous and professional. I was very impressed with this company. If I am ever involved in another car accident I hope that the driver will have this insurance company. I am going to look into switching my insurance to this company because I was so impressed by them.”
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“I'm in the roofing business and we truly enjoy working with Houston and his team! They are professional, responsive, and genuinely care about their customers. It makes a BIG difference when everyone involved is working toward the same goal—taking care of the customer. I’ve really enjoyed building a relationship with Julie, and we work very well together!
--> We’re grateful for the relationship we’ve built and highly recommend their team!”