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October 2024 by Zach Fanguy
The customer sucks! And it's just the Independence location. They don't wat to help, just make excuses on why they can't help you.
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October 2024 by Vaafatu Lotomau
Didn't even offer any kind of help when I walked in. Bad for business
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January 2024 by Mario Hernandez
Bad customer service
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November 2022 by Matt Huffman
Please fix the app so you can order. Every time it just says "call" but every time the counter will be slammed with people so you are on hold forever. I still have no idea if you have 407c because I can't get through.
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November 2022 by Lawrence Pollard
My 76 year old mother lives near the Independence office. Her capacitor went out...it was 90 degrees in her house. She is a cardiac patient, quintuple by pass and breast cancer survivor. Stuck to their guns about wholesale only. Directed us to Kansas for a capacitor. I fully understand freon...full units...but come on...for simple parts in emergency situations? Read a similar post but only in the winter. Mankind has become so horrible to each other! Zero compassion and empathy. Needless to say I crossed paths with a person who restored my faith that the average hard working people make the good in the world! He will be repayed 10 fold I'm sure.
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November 2021 by R Cantor
Totally understandable that they won't give out pricing without an account but they won't even tell you if a part is available unless you go through the time and trouble to fill out their acct paperwork. They're not trying to win hearts. With this kind of policy before you're even a customer I can't imagine what other unhelpful policies they'll spring on you when you are a customer.
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November 2021 by EDDIE SMITH
Very helpful employees. They have everything you could need.
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November 2020 by Michael smith
Good stuff good prices
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November 2020 by Amiel Hillman
Johnstone cambridge circle kcmo Steve, James,Kevin, Briton and the rest are the best. Always ready to help me. Steve,James ,and I have exchanged knowledge and ideas many times. My first stop or call always.
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November 2020 by jason prayson
This group of individuals are always willing to help. It doesn't matter how busy they are. They are very consistent in their dealings!
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November 2020 by Peter Whiteman
Nice courteous guys. They always have what I need for HVAC.
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November 2020 by David Landes
The guys are very helpful for you to get the right part and send you on your way
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November 2020 by Jerry Pease
Excellent customer service. Wholesale only
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January 2020 by Ryan S
They don't sell to the general public.
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November 2019 by Ryan
They don't sell to the general public.
