August 2022 by Curt K.
My parents purchased a brand new Ford Explorer from Metro Ford. This review will detail how Metro Ford took advantage of them. My father, a highly decorated Vietnam Vet and 81 years old, and my mother, his wife-79 years old, purchased a brand new Explorer, with very little miles, from Metro Ford. During the finance process, my parents wanted to purchase a maintenance agreement (oil changes, flushes, etc), but they were instead sold an extended warranty/service agreement for 10 years.Yes, your read that correctly. Metro Ford sold a 79 and 81 year old a TEN year extended warranty/service agreement on a brand new vehicle that had very little miles instead of a maintenance agreement.My parents average annual miles driven is between 3-5,000 miles. So, why was this product even offered? How likely A) would the extended warranty agreement be needed on a brand new vehicle & B) would my elderly parents be driving long enough to get any benefit from a 10 year policy?This "mistake" was discovered when I went with my mother after my father had passed to get the oil changed in her car. She was expecting that it would be covered under the maintenance agreement/plan that she purchased; however, she was given a bill. When we questioned this, that is when it was discovered that the finance manager of Metro Ford sold her the 10 year extended warranty agreement.We spoke with the General Sales Manager, Ron Hamilton, at the time. He told us that he didn't know why the extended warranty was sold, but would speak with his finance manager. He also agreed to cancel the extended warranty agreement and a refund would be forthcoming; however, it would be a pro-rated refund since it was after the stated cancellation period under the plan.I asked Mr. Hamilton to have Metro Ford make up the difference between the original price of the extended warranty and the pro-rated refund. Unfortunately, Mr. Hamilton refused. When given the opportunity to do what was right, he chose to do what was easy. After all, they had already received their commission and the pro-rated refund isn't coming out of their pocket, so what does it matter to them. It doesn't matter that his finance manager and dealership sold an elderly couple the wrong plan and a plan they would never use.There are a lot of Ford dealerships in the KC Metro, I would advise choosing anyone of them, just not Metro Ford in Independence.#MetroFord #elderabuse
