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March 2024 by Scof 1945
The branch employees and service are excellent, but the bank's security system is flawed. They cancelled without notice a routine online transfer of $1000 to my credit union.
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March 2024 by THE TRIPPLE J
I like coming to this location for my banking and it’s all thanks to James amazing customer service, he was kind, understanding, and very high energy. I used to go to 40 hwy but people there were rude I’m glad I found this UMB!!
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March 2024 by Bug
If I could give them zero stars I would they constantly steal my money and then charge me an over draft and the amount. I don’t have money to pay my bills because of this I talked to them and told them there was a error going on they blamed the company that was supposed to give me a refund witch I have had proof they didn’t take the refund back Umb sucks I would not recommend. They are at fault and they only care to help you if you are white. I owe for there mistake. I even gave them proof they did not care. Or to help me then they charge me an over draft fee I am definitely switching banks they also the manager named Alice R at Gudgell is very rude and the guy teller that works there also is rude. Every other month the eye steal from me and lie and say I go over draft when I have not and they know this. They tell me money is available for me to withdraw then I also go negative because it is t there i am done with this bank. Now I know what to do & who to complain about them to
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February 2024 by Robyne Warburton
Samantha made my day today! A great bank teller and made us feel like family. She checked off all my boxes when it comes to what I look for in a banking relationship. Proffesionalisim, respect, puntuality, speed, all the atributes a customer can ask for. 10 out of 10.
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January 2024 by Randy Chaplin
Poor customer service.
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December 2023 by Christopher Munoz
At this location they care about your concerns, and do everything to improve and make your experience a A plus..
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November 2023 by Deborah Isbell
It’s the only branch I will do business with. Courteous, professional and helpful in a timely manner.
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September 2023 by BONNIE HILBURN
I didn't use drive thru services.
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August 2023 by Larry Cromley
Always been great, until today ! Made a deposit with deposit slip and was ask if I was there to make a deposit ! I said yes, she completed my deposit , gave me back my receipt and never said a single word . No business dealing with the public !
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June 2023 by Josh Leonard
Beware this bank likes to mess with your transactions to make you negative. Please steer clear of this bank. I'm moving banks.
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April 2023 by mike odom
Very friendly people at my branch I’m very satisfied with them
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February 2023 by Jacob Manning
Fast and friendly service at this location. Traffic around it can be a challenge though, I hope to see some future development by the city but has nothing to do with the bank itself.
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November 2022 by tim wayne
I went and she help me open account, explains and answer all my questions, friendly and helpful
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September 2022 by Vicky Sims
Always friendly and ready to take care of business!
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September 2022 by Lynn Michaels
Friendly and professional staff.
