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March 2024 by Tiff
Their employees literally don't even try to deliver the packages. I was told an attempt was made twice with my package and there was none. The employee just didn't want to do their job and was being lazy.
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March 2024 by Jim Carroll
Always friendly and professional. Love this store
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March 2024 by Tim Underhill
Jim was awesome!!
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March 2024 by Amanda Scherer
Nice and clean place. Well staffed and friendly service. Rashman was very helpful and friendly. I appreciate the great service!
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March 2024 by Denine Williams
Kelly and Rashmin did an awesome job tonight, they were helpful and informative. I went in a little frustrated and left relieved and happy that they are my neighborhood store.
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March 2024 by Bruce wayne
The staff is always friendly and fast here. I have always gotten really good service from Nellie, But everyone does a great job at this location.
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February 2024 by Bubba Gump
Alice is always sweet and efficient
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December 2023 by Joia Noël Lucht
I was at the UPS Store around 6pm 12/19/2023 (understandably always a busy time of year for this industry) and the angriest, meanest older man was at the register. He was so hostile, so intentionally unkind, that even the other customers in the store were very upset by his behavior and discussed it audibly with one another in the crowded lines. He was insulting, snippy, and kept cutting me off. (I was shipping a book. I knew that the USPS offers cheaper media mail domestically, but I was trying to ask if that category was available on an international package. I began by saying, "I know that the Post Office..." "Well, this isn't the Post Office!" he barked, refusing to allow me to finish my question.) And when he didn't recognize the Australian postal code on my package (they don't look like U.S. zip codes), he simply stormed off without a word and ordered another employee to help me. It was a very distressing experience for me and everyone around me.The reason I'm not leaving a one-star review is that the other 2 employees at the counter were fantastic. The friendly blonde who assisted me had a phenomenal memory and was extremely helpful in fully advising me of my options. Another employee (a warm, short-haired brunette) joked with me and made me feel very welcome.Nobody actually apologized to me or the other upset customers, and the angry, white-bearded man clearly avoided me for the rest of my time in the store. If I knew I would always get assisted by people as friendly and helpful as those latter two employees, I would return here every time I needed a shipper. But I'm going to be honest and say that my fear of getting yelled at again by this mean man means I'm unlikely to visit this location again.
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December 2023 by Samantha Terrell
UPS put secondary labels on our package mid shipment and mislabeled our package. It was delivered to a home 40 minutes away. When I called to see how to go about getting our package we were told that it’s out of their hands and that we would have to track the package down ourselves. They didn’t offer to help us in any way even though the package was clearly mislabeled by UPS. Even if there was nothing this specific location could do to help us they did not offer any solutions. Customer service at this location is trash.
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December 2023 by Stephen Andersen
Had some basic questions got driect answers with no options. Manager very rude seems understaffed an like no time to help. Young lady at counter doesnt know what they can and cant ship.
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October 2023 by Busy Beever
These gals are awesome and beyond helpful.A + service I promise.Always friendly and 1000% professional.Will always use this UPS
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October 2023 by Troy Johnson
My experience today at the store was outstanding. Thanks to Emma who helped me with a notary service. I observed her assisting no less than 10 customers in the short time I was there. She provided in the moment feedback to the staff, so that all customers are taken care of promptly. I would happily hire Emma away from you given the chance.
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October 2023 by Julie Whittle
I went to UPS, unable to print my prepaid shipping label and confused how the process worked. The young gentleman who helped me (Employee # 263559) has excellent customer service skills. He was able to print my label and help me feel confident the package was being shipped correctly.
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October 2023 by Chris Chubick
This was a pretty bad experience thanks to one lady. I called first to ask a few questions when she thought I was done she hung up Without a goodbye or thank you or anything. Then I took my package up to the store Where she continued to just be a rude person and not do anything to help me at all. I ended up going to another location where I got it $40 cheaper because she didn't want to bother to look. I'll never be back
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October 2023 by Krista Louderback
They did an amazing job of dealing with me being grumpy and in pain. There isn’t a designated unloading area but they will meet you out front to help with a smile.
