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November 2024 by Keyshell Dashay
bad experience
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October 2024 by Patty Wielicki
Reps impatient and pushy
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July 2024 by Lamell Jones
Help and also makes sure you get the best deal
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May 2024 by Aylia Hansen
I’ll back track to a couple days ago while picking up a router for internet I asked if they had extenders and was told no that I could just get another router and should be fine . Went home tried and I eventually called Verizon customer support (the lady was very informative about me being able to return to the Verizon store and being able to drop off the Verizon box that won’t work with an existing one, since I was told wrong information from employee justice on Wednesday) . Fast forward to today The employee justice I brought it back since the rep said I could and i stated that they informed me that what she told me is wrong well all she kept saying was idk and and just laughing the initial thing is understand from a stand point that she was saying I need to ship it myself but her attitude of laughing and making it seem like it was okay to do that with my daughter present it’s the accountability of just saying you know I’m sorry I was wrong but the fact that she wanted to be persistent just carrying herself unprofessionally . Felt offended from the moment of walking in I did call prior saying I was arriving and that they would would take care of it in store (which was really not ) I’ve been a Verizon customer for 10 years now and it’s just horrible customer service I’ll stick to the lees summit location on Chipman where when If I had something they were very friendly and professional. I will disclose I did ask for manager (Mike) business card or phone and she said didn’t have him them presently but gave me a crumbled sticky note with a number . For the prices we pay I expect one to carry themselves professional.
Having to update this now because look at a clown who wants to appear in my inbox .
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April 2024 by Alton Walker
Jewlian and Luis did a great job, they stayed late to get us taken care of. Awesome service I appreciate the help.
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April 2024 by Sharon Sterrett
Spent the last 3 weeks trying to get charges removed from my account for 2 tablets not removed when I returned the device in store. It took the 3rd visit with Luis to get that taken care of, Luis is a great employee, thank you for helping out.
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April 2024 by Jeff Burns
Luis took the time to help reset all My passwords, he took the time to sit down and help me with all my needs. Great help and valuable employee.
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April 2024 by Mary Burns
Luis is a awesome guy and does a very good job working with people and explains very good. And very smart in what he does.
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April 2024 by Kylie Parsons
Went in to replace my phone and Patrick Mason made sure to get me the best possible deal. He was very helpful and resourceful and his customer service skills were through the roof. Very impressed and pleased to be a new customer.
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April 2024 by Jacob Meyer
Outstanding customer service. Luis was very knowledgeable and professional with transferring my Straight talk service and phone number over to Verizon. ??
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March 2024 by Tim Thomas
Mike helps out to transfer service from consumer to Verizon great experience with Mike, recommended ask for Mike when he is in town
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February 2024 by Elaine
Arian made purchasing my home internet a freaking breeze, so I didn't have to wait for it to ship. Also- shoutout to the guy across the room who was working with a super Karen. Stay strong, brother.
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February 2024 by S W
Mike is awesome. He is very polite and professional. He took the time to get my phone running again. My Sim card had evidently gone bad. Mike knew what he was doing. This is a great store. First visit. I am impressed.
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February 2024 by Leon Vanderpool
Justice and Colston did a fantastic job helping me and explained everything simply enough fantastic folksI recommend
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February 2024 by Frank Hutchens
Needed help this morning and Arian did an awesome job getting it straightened out for me
