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March 2025 by Sherrill Hackett
Liam and Amber were fantastic!! Fabaulous customer service. Staying with Boost because 9f them.
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July 2024 by Delia Assih
Had a good experience with Jordan today. He got us set up and we had great customer service.
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July 2024 by Monique Hoevelmann
I'm so upset, like for real.... so, I've been with boost over 10 years... sometimes the customer service is good, but then you have those moments where you're like, why did I refer my mom to this mess... someone calling to pay a bill, get the run around. Ugh, I'm so over this company... then to drive 50 minutes, for the lady to say I couldn't put $100 dollars on my mother's phone bill... like I do mine. The lady asked me if I had permission from my mother to pay her bill.... ummm, for real??? What kind of question is that. I should have just left my mother with AT&T. Then they try to sale you stuff I never asked for or asked about nor need...
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June 2024 by Manuel Gomez
Good customer service! Julie was so helpful
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May 2024 by 1.5.4.2 Henry
They were the worst. They told me the A25 5G was on the promotion when I walked in instead of the A23. Bet. Two minutes later it changed all the way down to the A15. I said nope, of course. She said the aren't affiliated with any other boost mobile. So if you have problems anywhere else, your out of luck. Never going back. She kept trying to process it like she didn't just change the phone, prices and promotions. The hell. Not today Satan! Lol. Didn't want to give you 1star, but you have to just to post. This was my first time posting for anything ever. Smh.
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May 2024 by Emery Ikobyo
Good Customer Service! The lady is very helpful
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May 2024 by jeanie Delong
Great customer service! Had no problem getting help! Cynthia had 2 customers plus me and she was very considerate and it looked like the other customers left satisfied so I will be coming back. Thank you!
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March 2024 by Cat L
Always great customer service.
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March 2024 by Dan Thiel
Can't help with things over the phone
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March 2024 by Yolanda Crockett
Good Customer service!!
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February 2024 by James Buchanan
Good service
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February 2024 by Renee Blunt
Love this place!!!
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February 2024 by Keith Goodman (KYO)
Had to drive hour and a 1/2 just to get no results to a boost store. One of them coming out with nothing.Try to switch my plan over to a $25 monthly plan. They said I could do it when before I got there when I got there. They said I couldn't do it because I wasn't eligible. And they tried to bribe me to stay on with my $80. My plan with a $100 credit to trap me and for monthly $80 payments. I told no. Wait, almost 25 minutes for her to help me. It was only 2 people in the store. Me and another gentleman. She took almost 25 minutes to help. 1 person did not know what she was doing. She didn't have knowledge about any cell phones. I don't even know if she knew how to turn on The Cell phone. Where do they get these people. I am thinking about getting rid of boots for good.
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December 2023 by Andrew Dyson
The store is quite useless. When I switched my service back to boost they made me do all the calls to customer service to switch my number. So why did I even come in, then later when I needed to have a line removed. They can’t help me with that either. They can let me call customer service using their phone. So again what’s the point of coming in?? Alright so let’s say you come in to pay your bill in person well that’s gonna cost you more for coming in the store. Boost mobile has become a joke. The store is basically just for selling phones to new customers. I also need a new phone but they can’t give me any deals. But if I was a brand new customer they have a selection of phone to choose from. Again overall boost mobile has become a joke. And that’s all locations not just this one. But I come to this one. And it’s always young rude young women that work here every time. It’s almost part of their hiring criteria that they have no customer service skills at all.
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August 2023 by Chasity 1
Horrible!!! I been with boost for 3+ years on a family plan with my number the main!!!, so I broke my phone over the weekend and need a new one so I went to boost. Boost told me I couldn't buy and phone out right or upgrade due to it supposedly pre terminated, which I never did and when yhey caller customer service said it was fine. Boost would not sell me a phone said I need to wait until my cycle was up, which would been over 20+ days. I went to Walmart and got a phone and activated it on my own no issue will be switching my service very soon, too much stress to deal with and boost was very unhelpful
