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September 2023 by Erin Geiser
Service was great, but not overbearing. Showed me a few options of what i was looking for, then allowed me to look around on my own while checking in periodically. Bought a sofa, and they had it delivered within a few days in the time frame they gave me. Delivery guys were fast, friendly, and efficient.
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September 2023 by Ragina Marek
Looking for a mattress. Didn't want anything with memory foam. The sales person was pushy, wasn't listening to what we were looking for and seemed irritated with us not wanting something with memory foam. He asked what kind of mattress we currently have, told him beaty rest, he said " well there's your problem ". Rude. Disappointed as I drove 60 miles just for them.
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August 2023 by linda peters
Very organized and no sales pressure. Very helpful staff.
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August 2023 by JT Young
Had a great experience with them. We compared their selection and price with others in town and they significantly beat others. We were never pressured to buy. Also wanted to say the gentleman at the warehouse was extremely nice and loaded the furniture all on his own even when offered help. Would recommend this store to anyone and will be back for future needs.
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July 2023 by Uta Abate
Best service ever with a furniture store. Sales staff great. Delivery guys top notch. Love this furniture store. Thank you, JC Mattress and Furniture !!!!
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May 2023 by Russell
My wife and I bought a king twin xl long bed from salesman Gail Muri. Gail was such a great help in setting us up with everything we needed. We haven't slept ? comfortably for a long time. But thanks to Gail, we now sleep better than we have in years.
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March 2023 by Pamela Mueller
Lady Sales clerk was very willing to show me what I wanted. Found exactly what I wanted. Spent as much time as I needed to make the best decision. Great personal service and experience.
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March 2023 by Cindy Harrison
Great prices, helpful staff.
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February 2023 by Vanessa Templin
Bought a Lazyboy recliner, couch and love seat there in 2022. I have had nothing but problems with the recliners in both the couch and loveseat had to have the recliners repaired within the 6 months of owning, do not keep both pieces plugged in to use the recliners at the same time. Now one of the recliners in the loveseat does not work. Lazyboy recliner had the fabric on the arm come loose in that same 6 months. now the arm on the recliner is coming off the frame. Bought the warranty. Warranty will not cover repairs. Low Quality Product. Staff in the store was polite and came to fix issues in the 1st year. Have offered to fix the lazyboy. Not comforting when you spend thousands of dollars on products and by a Warranty for the products to last less than 2 years.
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February 2023 by Sharon Cowley
My husband and I found the sofa we’ve been looking for with Pat’s attention to our needs within a half hour! The sale price, low sales tax and delivery (including setup) all a plus!
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December 2022 by K.C. DeBoer
This is Stacey DeBoer (not K.C.). My husband and I had a great experience at JC Mattress. All the salespeople were extremely helpful, they were willing to hold items until we closed on our house & the delivery fee was very reasonable. We purchased 6 furniture items and one small decor item. We ended up not liking one of the items in our home and they were great to work with in allowing us to return that item. I was very impressed with the customer service I received by everyone but Carrie was especially helpful. I would not hesitate to shop here in the future. Stacey DeBoer.
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December 2022 by Douglas Bernskoetter
Their furniture is pricey, but you get what you pay for. Bought a sectional for my basement and it is top quality
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November 2022 by Amy B.
I love the look of the bedroom furniture that I purchased here but the nightstand drawers were crooked when I took it out of the box when I got home. The screws holding the track onto the drawers itself were so tiny that they just kept popping right out of the wood. I called them back and they had a delivery driver come out and exchange that nightstand for a new one. Had the exact same problem! Not happy. I spent a ton of money on this bedroom set and now I have to go out and buy my own hardware that is of better quality just to keep my furniture functional.
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September 2022 by Judy Janes
Helpful, informed, no-pressure salesman. Large selection of mattresses (and furniture). We bought a mattress set, it was delivered in just a few days, and they took the old set to dispose of it for us.Great service!
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August 2022 by toni McCann
We bought a mattress here and was told we had to flip and turn every 6 months. If we don’t do it we feel like we are sleeping in a hole. We are in our 70’s. The mattress is very heavy and we should have had a red flag when they told us we had to flip it. It was very expensive and now have to buy a new mattress we don’t have to turn or flip.
