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May 2021 by Linda Oliver
They are very good at what they do. They work to get you the most of a refund you are entitled to. Would recommend everyone to give them a chance.
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April 2021 by Troy Wolken
I received my money eventually and I got my return done in a few hours. The staff were obliging. However, according to their computers if I had filed everything through them instead of doing it the way I did I would've received over $220 dollars less. And when I tried to explain the obvious discrepancy in the listed dollar amounts to the man I was sitting right next to, he just kept assuring me that I would save only $50 if I chose not to do all of my processing through them. I got his coworker to question him later, as she was helping with the final printing, about why the difference in the listed dollar amounts existed. I had to insist on not doing the final processing through Jackson Hewitt, but the unfortunate fact is that my significant issue and the question it raised got no answer and I had to decide to tell them to just continue onward. I expect infuriating things like large differences in return amounts to be fully explained. That didn't happen so my final review is this. Thank you Jackson Hewitt for making the return relatively painless, I'm satisfied with my money, but dissatisfied with the inattentive service and apathy of that man in particular. At its best Jackson Hewitt humanizes the tax return experience, but this guy proverbially phoned his appointment in.
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February 2020 by David Mullins
It was very expensive when somewhere else.
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January 2019 by Cherrell Monique Sipes
Went in store to fill my tax return. Im a Returning customer spent over a hr trying to file, and the employees arent knowledgeable tax preparers. Not even over they basic stuff. Plenty of training is needed to them....Not returning next year!!!
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February 2018 by Adam M.
I dread taxes every year. If it wasn't mandatory I wouldn't do them at all. I'm in the category of people that pay what I feel is an absurd amount of taxes for my income. I also have no kids so don't a huge return. I basically leave with a migraine. The guy at Jackson Hewitt was Knowledgeable, polite and through all while not taking forever. As far as taxes go. I was pleased and will definitely return next year.
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August 2016 by Heath Holleman
This place is the biggest joke ive ever seen, ive gotten the run around for three weeks. Everytime ive come in, even calling ahead of time and never once talked to someone that could actuallly do taxes, let alone a person who could answer a single question without calling a boss or in this ladys words a (bigger boss), once what she told the week before was wrong!! Get in there last week alone and get told to give them my paper work and that next week(today) I come in and sign..... what kind of business is that?? Then today im told that I need more info and my my tax paper is wrong by something even I know is an excuse, to not drive to jeff!!!!!!!!!!!and they desided there not going to do it at all now.... and I was polite up until then, frankly I paid them for a stay on my taxes and had I had know idea I could have went somewhere else, because they filed the stay, I thought they could only do them for myself... ive kept being told they were open just two day a week... I now have a appointment tomorrow somewhere and it will get done once and for all... why this place is even open is unreal.... and if a main boss reads this look at the paper work, if you got to drop off paper work and come back the next week to sign, thats crazy, I was told someone will do my do the taxes without me there and if any questions came they would call me.... ive said alot in this but it was unreal what happened and at least half needed saying and this jeff city office has made me to decide to contact the better business bureau..... give me the run around cause im one person and cant drive to the jeff city office well, this one person will persuade many in the future to never trust you all for a long time to come!!!!!
