-
January 2024 by Aiden Watson
I was trying to find my wife some jewelry as a wedding day gift. I was having a hard time until Michelle stepped in and not only helped keep within my budget, but helped me find an absolutely beautiful set that my wife was over the moon about! She was ready to answer every question and really knew her stuff. Impeccable customer service. I will definitely be coming back in the future.
-
December 2023 by Lewis Barr
Megan was very insightful and helpful during my purchase. EXCELLENT CUSTOMER SERVICE!! Thanks Kay!
-
October 2023 by Joseph Newberry
I was greeted by Mariah as soon as I entered the store. She showed me several engagement rings and gave me several options for ordering a customized engagement ring through Kay. Prices are extremely competitive and I’ll definitely go back to her when it’s time to buy.
-
October 2023 by Andrew Thompson
Our rings were perfect, had a custom made job because my wife wanted something unique and Dawn and Damon helped us out!
-
October 2023 by Justin Alquist
Helped me find the right ring for my significant other and she LOVED it! Listened to my every detail and was really patient with my indecisiveness!
-
October 2023 by Steven Williams
The ladies here are real friendly always provide top-notch service!
-
April 2023 by Felecia Mccomb
I went into Kay jewelers today with a necklace that I had gotten as a gift for my husband. The necklace was a little too fitting for me. I went in and Christina was the sales rep that helped me. She did amazing job she stayed with me until I found what I needed got everything switched over very professional. I will recommend you work with her. Thanks so much Christina for making this a wonderful experience.
-
May 2022 by Cassandra Swensen
Went to have a ring repaired and resized. Was quoted in the hundreds with no guarantee that it would be fixable.Told that they don't know the cost as they'd have to send it out and would know the final price once it was repaired, which is ridiculous as they'll then have my ring as hostage until I pay the undisclosed price.Left and went to a different jeweler in the same mall. Was given a specific quote, advised it was going to a specific location for repair, given details as to how the repair would go, as well as "worse case" secondary repair cost and details. Ring was fixed, resized, returned earlier than expected at the quoted price.Significantly better than Kays
-
January 2022 by Terri Burt
We found the perfect setting to go with my engagement ring! The jewelry quality is impeccable. The service was excellent and they made us feel valued and special. We also love the care plan that goes along with Kay Jewelry. No matter where we are in the USA we can go to one of the thousands of locations if there is an issue.
-
July 2021 by Joseph Jeffers
Very friendly staff who went out or their way to make sure I got what I needed! Awesome location
-
June 2021 by Levi Fuller
Beautiful location, beautiful women. Smaller selection on displayed jewels but worth the visit
-
May 2021 by Terri Kirk
We found the perfect setting to go with my engagement ring! The jewelry quality is impeccable. The service was excellent and they made us feel valued and special. We also love the care plan that goes along with Kay Jewelry. No matter where we are in the USA we can go to one of the thousands of locations if there is an issue.
-
February 2021 by Nina Jessie Theroff
I love the amazing staff! I went in to have repairs done to my mothers wedding bands after she passed. The extent of repairs was beyond them. They provided an amazing reference. I have gone in and purchased many pieces of jewelry and have the warranties on them. Never had an issue that wasn’t promptly resolved. The ability to walk in and have my jewelry cleaned on a whim is much appreciated.
-
April 2020 by Kendra Fox
We have had several experiences with the Kay in Jefferson City and none of them were pleasant. First we had my engagement ring resized, they told us it would be two weeks. Two weeks go by and we have not heard from them. We called them and they stated that they it would be in by that Friday. Friday comes around and we called them and they said that they received my ring back several days ago and they had to send it back because it was not sized correctly. I appreciate them no
-
April 2020 by Kendra Hetland
We have had several experiences with the Kay in Jefferson City and none of them were pleasant. First we had my engagement ring resized, they told us it would be two weeks. Two weeks go by and we have not heard from them. We called them and they stated that they it would be in by that Friday. Friday comes around and we called them and they said that they received my ring back several days ago and they had to send it back because it was not sized correctly. I appreciate them noticing it was not done right, but they did not call me and let us know nor the fact that we had already called once and they told us it would be in that Friday. We then ordered my wedding band online in store. When I went to pick up the band they had ordered it under the wrong customer name and they wanted me to pay for it when I had already paid for it when it was ordered. Now when I am trying to get insurance on the ring the insurance company is worried about insuring it since it does not have my name or my fiance' name on the receipt. Therefore, I highly recommend NOT going to this store.