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December 2023 by Frank Kuje
Can’t get ahold of a live person. Phone number is an automated response that doesn’t transfer to a person.
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October 2023 by Wanda Smart
I need to speak to a person. There is no option that covers my problem.
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August 2023 by Jim Owen
Was charged $111 over what I was quoted for. Was told twice that the situation would be explained to a manager. Despite the manager literally calling the technician while I was standing right there, he would not speak to me. Very unethical company. I will be filing a BBB complaint. STAY AWAY
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August 2023 by Jeff Hummel
They need a better phone service. The technician was great but no one to answer the phones. I would never use them again.
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June 2023 by Joe S
Had them repair a small chip. Within in a couple of days a huge crack appeared. Went back and was told they didn't want to call it a failed fix because the tech wouldn't get his bonus, but they would give me a discount on a new windshield. Was told the new windshield would be there in two days. It took four days and no discount. I won't be going back.
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May 2023 by jason bacon
Safelight called at the last minute to cancel my appointment on Friday. After rescheduling for the same time Monday they failed to show up for the appointment and failed to contact me to let me know. When I called I was put on hold for 15 minutes before I got a person on the phone who’s only response was “oh he’s running late”. Completely unprofessional, do not recommend
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April 2023 by patrick
Clown show. First off, I never give 1 star reviews as I think there is generally something positive, not in this case. Set up a windshield replacement through Geico. Chose Jeff City for location. Got a call almost immediately verifying date and time, so good to go. About an hour later I get a call from Columbia shop asking to set appt. Explained I had already done so in Jeff City. This should have been a red flag. So I arrive early in Jeff City for my appt to find they have the wrong glass. The guy I'm dealing with acts as if it's my fault, which I found amusing, but I explained that all the vehicle info was provided and contrary to what he obviously believed, I had nothing to do with the ordering process. So, he resets the appt for the following Saturday, first thing (8am). Well, I show up at 8 and the shop is closed. Not a light on in the building. So I call Safelite and get a very apologetic kid on the phone. He pulls up my number and asks me very confused which shop I was currently at because he shows two work orders for the same car, at the same time, at two different shops, Jeff City and Columbia. I explain what I had been through so far and I was sitting at the Jeff location. He tells me to hang on that he is gonna try to call the manager. Two minutes later he says, even more apologetically, that he can't get a hold of anyone at that store.So I just told him to cancel and that I would find a local shop because this whole process has been a circus.Used Safelite before with mixed results but going through Geico makes it easy. Never again. Save yourself the aggravation and go to a local shop, they're everywhere, most will bend over backwards for your business.
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February 2023 by Nicole Boulware
Thoroughly not impressed with.this Safelite location. The staff were not friendly and the service was not great. A call was placed to my agent as well as to the corporate office.
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January 2023 by Lisa Conner
Made my appts 2 weeks ahead of time and gave the Vin. Drove 40 miles to find out they're incompetent and don't have what my car needs. With advance notice. No call to reschedule.
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September 2022 by Ross Trittler
A couple of weeks ago, on September 8th @10AM at the Jefferson City, MO Safelite location, I had an appointment to get my windshield replaced on my Gray 2007 BMW 335i. My appointment was originally scheduled for September 2nd, although, they failed to get my windshield in time for the first appointment so we had to reschedule, which was not a huge deal for me. When I arrived on September 8th, technician Kevin, backed my car into a rental scooter that was parked on the sidewalk, he then proceeded to keep driving as if nothing had happened. 5 minutes after I leave, I get a call from Kevin saying that they did not have the trim molding and could not install the windshield without it and that I would have to pick up the car and reschedule for another time, I was extremely frustrated after this. When I arrived I immediately noticed the dent/scrape from Kevin's accident and he proceeded to deny that he backed into the scooter when I accused him. I told him to cancel my appointment with them, and the next day I got my windshield replaced at Marks Mobile Glass for an even cheaper price, I will now go to them for glasswork from now on. As for the damage to my rear bumper, I am now being quoted to have it repainted as the damage was far more than just a scrape in the paint and it will need bodywork. This has not been the only bad experience I've had at this Safelite location, I took my Infiniti G35 in about a year ago and they failed to properly lay down the glue and I was having a massive air leak through my windshield, which I fixed myself by buying some window sealer from Walmart. I will never go back to the Jefferson City location or any Safelite for that matter, and I encourage everyone who is reading this review to go get a quote from Marks Mobile Glass, which is just down the street.
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July 2022 by Gary K.
Had my windshield replaced by Mark's mobile glass with nothing but issues. Took it to safelite glass in Jefferson City Mo and had it replaced yet again. Satellite replacement fixed the issue I was having. Extremely satisfied with my windshield and the employee went well above in customer service.
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May 2022 by Peter Nero
Fast, friendly service. Got me on the road in less than an hour.
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April 2022 by Laura Forbis St.Clair
A five hour window of time for an appointment is ridiculous, and then they didn't get here until after that time because they overscheduled. Meanwhile I had to shut down my business for the day to wait for them. Once they were here, the technician did a good job, but five hours is just ridiculous. We will be using another place for our auto glass needs in the future.Service: Auto windshield replacement
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January 2022 by Bath Transformations
Fast, and scratched my paint all around the windshield. If recommend if your car is worth less than the windshield, seriously.
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January 2022 by Alicia P.
My car had a chip in windshield. Justin came to my home very professional, and worked quickly! I would recommend this company to anyone wanting, fast, professional and friendly service while working on their vehicles!
