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February 2020 by Tesfai Tsehaie
The service is good.
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September 2019 by Robert Ferguson Jr
Customers service is very poor
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August 2019 by Jim Mellenberger
Visited to pay a bill. Store staff was helpful and got it done quickly. The only reason for 4 stars instead of 5 is for the $2.50 charge just to pay your bill in-store. That, I do believe, is part of a store staff's job, and since it's the only store where I've had to pay such a thing, then it costs them a star.
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July 2019 by Valiente Alonso
Always get told "I can't help you, you should call the direct care phone number".
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June 2019 by Theresa Fullerton
They wouldn't help me get an account of my own!
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January 2019 by superfluous2004
I ordered a phone and had it shipped overnight to the store because my phone died. While I was there I figured I'd buy a case, screen protector, and kickstand while I was there. I checked with them the next day, no phone. Checked with them the next day, no phone. Come to find out they are actually 3rd party Sprint retailer, Wireless Express. They don't do any repair, only sales. So I went to Columbia Spring store and they said they can't track order because I ordered through a 3rd party retailer. I finally decided to buy my own phone and have them activated. I wanted to return all the accessories I bought because they are no longer compatible with my new phone. I almost couldn't return them because they were ordered over 2 weeks. I can't say the service in Jefferson City was great. Best go to Columbia if you want better service.
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October 2018 by Jerome Hagenhoff
They changed me more than they should of. I paid my phone off . So I could upgrade. But yet I on my bill I get from sprint. It still shows that i owe on the same phone i paid off in the store. So this place is a RIP off I will not ever have anything to do with them again. And when my contract is done. I will be done with them. Because all they will do is RIP you off. I wouldn't even give them one star but they don't give you the option of giving and negative star rating. Because it would be a negative 5 stars rating.
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October 2018 by Carrie Herold
I absolutely hate this Jefferson City store! It has NEVER had good customer service and the store is absolutely worthless. The only real reason that this store exists in this location is to provide sales on Sprint products. They are not capable of fixing any electronics at all and each and every time I have HAD to enter this store the associate has to call the same "1-866..." number that I have to get anything accomplished. Either get technical help and thoroughly train the associates for all electronic issues for this location or get the heck out of here! It sucks to drive to Columbia for phone issues when you sold me the junk right here at this store.
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October 2018 by Kelly Hanson
Definately dont go there and expect Sprint to solve your rural internet issues.
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October 2018 by Barbara Lute
They were very helpful and want to thank them. Been on there before and couldn't help me. Thanks again.
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October 2018 by christina dillon
Thank you Sean! It's always helpful to have someone that wants to be helpful when your phone is acting up. He was able to fix it all up and hook us up with some new things as well. Thank you again
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August 2018 by Corey Fitch
Best deals on iPhones period!
