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October 2025 by Money Money
Storage unit floor wasn’t clean. Cool Acces customer service is cool ..I’m just hoping and praying they don’t have bed bugs ….
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September 2025 by Valerie Simmons-Davis
I was pleasantly impressed with Donnetta, the on-site manager who was very helpful with my selection. I have not moved in over 18 years, she was able to help me visualize the space needed.
Facility is nice and clean
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August 2025 by Derrick Bruner
10/10 would definitely recommend again PUBLIC STORAGE TRASH it’s no hostile with space self storage
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July 2025 by Coley Davis
Danette was great we played phone tag but we got it done she was helpful and understanding. She had a great energy and I felt heard. She needs a raise and appreciation for her wonderful customer service
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July 2025 by Finese Nunn
Good person she needs a pay rise
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July 2025 by DENNIS ADAMS
Went in and paid my bill the young lady Donnetta was very nice happy and respectful
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July 2025 by Charles Jackson
Donnetta was great!
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July 2025 by Jeremy JonesGrey
Went into the storage the young donnetta was very helpful would recommend
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July 2025 by Davier Russell
Donnetta was awesome and very helpful
Great customer service
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July 2025 by antonio baker
It's a great place to store all your things and Donnetta is a great worker she there when you need her
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June 2025 by Rhonda Brown
Most respectful person I've dealt with best customer service I seen in along time very helpful and respectable and great attitude I'll recommend her to any one
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June 2025 by Mrs Wonka
Nice neat fast really love the staff she so sweet.
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June 2025 by Aleah Brooks
My experience was really nice it was an easy move out process and when I was scared to go up stairs by myself the young lady (Donetta I think I spelled it right) went with me.
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June 2025 by Dina Michelle
I rented one storage locker, it went smoothly. I needed a second locker and I didn’t get the same experience. Reserved for Thursday move in. Came Friday and could not access the locker. Contacted customer service to get the code to the lock on the locker. It stated my account was past due even though I just reserved it the day before and account shows paid until 6/30/25. I talked to the rudest person. Finally was able to access a filthy locker. Look like someone vomited all over it. Called back and was told that this issue was my problem. They rented me the locker, I was able to get in and as far as they were concerned, their job was done. Could not lock the locker because there was a red lockout metal bar on the locker and not the standard cylinder lock. Was told again, that was my issue not theirs. Left message with the office as they were closed. Will be making a trip to the office to see what in the world is going on.
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May 2025 by Shaneka Carter
I booked a storage unit online! Went to the unit but there was a lock on there which I never received the code too, plus it was dirty and had a smell in the hallway!
So I never moved into the unit ! I literally called the next morning to cancel everything because I was no longer interested! This was an inconvenience on their end!! Now they are playing with my refund???? Where is my money
