-
December 2023 by Lucas Crawford
I had my power steering go out in my Mercedes e350 after going through some water. After 2 hours I was ball parked to have the car repaired between $4500-$5000. I don’t know much about cars but know that was way too high. I drive without the power steering back to my normal mechanic in Springfield and was given an estimate of $1200. I’m sure these guys are fine for domestic cars, but if you have an import DO NOT GO.Edit: I was trying to be nice in this review but the reply from the owner is bull wash. My entire experience at this shop was one of the worst. Employees were lackluster (on their personal phone when customers walk in, generally moping around). It turns out the steering control module as stated in the reply wasn't even the issue to begin with so I am out $120 for them to look at the car and give me an incorrect diagnosis. I was never informed that it could not be repaired at that shop, I left after being told the estimate for repair and after listening to the conversation of the employees wondering where they could even get the part that it turns out my car did not need. If you have a BMW/Mercedes/Audi I cannot emphasize enough to not come to this shop.
-
October 2023 by Amanda K.
I stumbled across this business after PHP was booked out too far. This place got my sons two massive oil leaks fixed in one day, as to whereI was told at another place it would be several days. I know businesses get backed up, but this was super helpful, since it's my sons car and he works and goes to school. Nobody would touch his BMW locally, but two places. I totally recommend autohaus!
-
July 2022 by Jim J.
Very disappointing service. Had to find new service center for our 2018 Mercedes after the local dealer closed. Tried Autohaus but unfortunately encountered dealership prices but nowhere near dealership service! Went in for a B service, oil change and tire rotation, and asked them to check musty smell from ac when first starting car, which is generally fixed by cleaning the evaporator. Dropped the car off in the morning and were told they would call when ready. We called at 4:30pm as we hadn't heard from them and were told "it's ready, just didn't call", and we live 30" away.... So we pick up our car and are presented with a $450 bill. $200 for oil change, $50 for tire rotation and $200 for diagnostic and cabin filter. So in comments the tech wrote "ac blows cold, changed cabin filter (which was very recently changed) and said "if this doesn't work we'll have to do further diagnostics", $100 for "diagnostics" and $100 for cabin filters that didn't need to be replaced, smell still there. then on top of everything, we leave shop and tire pressure warnings come on. they rotated tires but didn't readjust air pressure since they are different from front to back. Wife had to take car back today and was not impressed with their attitude. Needless to say we are looking for a new service center.
-
May 2022 by Danette Belote
Honest, fair prices and fast. I have been going to this repair shop for years, always friendly, best prices on parts and labor in town. Would never consider going to a different shop.Service: General repairs & maintenance
-
October 2021 by Aryanna Cox
Twice the price of other autoshop's quote
-
June 2021 by Johnnie Wicks
From start to finish autohaus was one the best experience I ever had. The staff was very friendly and knowledgeable about my a/c issue. After calling every major shop in my area I ended up traveling 45mins to autohaus because they had the best price and seemed the most honest. After getting my repair done I was more than pleased with the quality of work they performed. I am now super happy with my a/c and finally no longer over heating in the car.I will use autohaus for my future repairs and recommend them for any work you need.Thank you all again. Yall are a life savor.
-
April 2021 by Darin Stratton
Sent my BMW 750 to them with a massive oil leak. It turned out to be a relatively simple fix that they were able to turn-around a bit faster than anticipated. The staff I dealt with were polite and professional. They fixed the issue and made me aware of another lesser issue I may address later.
-
April 2021 by billy blair
Wife went down there to get a power steering leak fixed. They charged her $250 to replace a hose, and not a day later it started leaking again. Turns out it wasn't a hose it was power steering pump they missed on the first round. Well nope its not that either it's a part on top of the power steering pump. So after everything this shop almost had me for $600...for a power steering leak. Well long story short my wife thankfully gave me a call and we were able to get it into another shop. The same day less then an hour later she drove off in her REPAIRED vehicle for $55. I know times are hard but trying to take advantage of people is just wrong. Well at least I know where not to take my vehicles so there is my silver lining I guess.Update: Honestly you can tell by the reply on this review how professional this shop is. Attacking someone on a personal level, and lying about everything all because they gave a negative review is shameful. Apparently Im the one who lacks tact though.
-
April 2021 by Perry Bryant
A/C not cooling and they "specialize" in foreign vehicles. They had the car for two days, took the dash completely off finally starting the part needed was on back order and not found any where in the US. I had them put the car back together and they charged $800. To fix nothing. I called the Fiat dealership two hours away where theydiagnosis over the phone, a common problem with the model. Set an appointment and had it fixed in less than hour for $260.00.
-
August 2020 by Oliver Archer
Exceptional service! Since moving back to the area I had been looking for somewhere to do large repairs that I cannot manage on my own and upon having an emergency situation early in the month of June they were able to get me in within two days and stayed to make sure it was finished. I have since taken my vehicle for superfluous repairs I have been putting off due to the wonderful service I received during the emergency situation. I have not been disappointed! I will continue to take my vehicle as well as my family's vehicles here! Rustin (service advisor) and the mechanic were fantastic!
-
June 2020 by Cole
Never working with these people again. Everytime they supposedly fix my bmw. Something else goes wrong, I ask them to do a full look over which btw they've never charged for before but all of the sudden it cost $100 I guess but anyways a while back I had a pretty bad oil leak which they were supposed to fix but they didn't and had to pay them again to get it fixed a 2nd time. There rude. Do not trust these people go to PHP.
-
May 2020 by Demontre Gatewood
If you have a foreign vehicle that really needs worked on and are in the Joplin area, you’re better off waiting on a scheduled appointment for PHP. I took my 2001 BMW to auto Haus to get serviced and it ended up taking a day later than the scheduled time the lady gave me and my car over heated on the highway because they changed my water pump but left my old thermostat causing my engine to over heat and more money in repairs. Literally just wait on PHP
-
February 2020 by Stevo D
These folks were fast, honest, and provided great communication. I’ll definitely return here if I have any other car troubles.
-
November 2018 by Travis G.
Our VW Touareg started having trouble in Joplin as we were traveling from Chicago to Dallas. We pulled in to Autohaus and told them our situation and they checked it out right away. They were also honest that the expected problem might have been beyond their ability to fix in a timely manner and recommended we send it to the dealership. They gave us a ride to the car rental place and helped deal with the tow truck company after we had left. Super friendly and compassionate to our situation.
-
September 2018 by Chuck Lockhart
My truck broke down near by on my way back to New Mexico. AAA located Autohaus for me and I could not be happier with the choice. They got it mid afternoon on a Friday and I was good to go midday Monday. Reasonable rate and friendly service. They even came out to get me when it was ready.
