Frank Fletcher Toyota, a multiple recipient of the Toyota President's Award, is known for its outstanding sales and service in Joplin and the Four States area. The dealership offers a vast selection of new Toyota vehicles and pre-owned cars, trucks, and SUVs, making it a top choice for buyers looking for a reliable vehicle without the need to shop around. Customers frequently praise the exceptional service provided by the staff, especially in the Service Department. One customer expressed gratitude for the assistance received during a 5,000-mile maintenance, highlighting the outstanding service even during an unscheduled visit. Buyers also appreciate the helpfulness and patience of the sales team, noting that they never felt pressured during their purchase experience. The finance team is recognized for making the buying process easy and stress-free. However, there have been some concerns regarding service appointments, with a customer reporting missing tire stem caps after service, raising questions about accountability. Despite this, many customers recommend Frank Fletcher Toyota for both vehicle purchases and service, appreciating the friendly and knowledgeable staff who strive to meet customer needs. Overall, Frank Fletcher Toyota is committed to ensuring a positive experience for all their customers.
I had my oil change scheduled during a busy time. The issue was things went out of my control and couldn't make the appointment. They showed great customer service by squeezing me in an earlier time. 😊
September 2025
Chris Lee and the finance team made buying a breeze. Thank you for helping me get into a car and make the buying process easy!
August 2025
I could not have had a better car buying experience than what Luis provided for me and my husband. He was so kind, professional, and informative. He knew a lot about the cars and helped find the best option for us. We loved having Luis as our salesman!
