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October 2023 by Julih Ramirez
The women helping me in the store were great! Their names are Tisha and Karla. They were very nice and welcoming and also very patient. I was there for maybe 2 1/2 hours trying out beds and when I finally narrowed my choice down between two mattresses they were excellent in comparing prices, warranties, and financing. They explained everything very well and I would 100% recommend getting your new mattress from here. They helped me save as much money as I could and I appreciate that so much! These ladies deserve a raise their customer service was absolutely superb. Thank you mattress firm for my new mattress and I’m looking forward to no more sleepless nights.
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October 2023 by Jason Beier
Received a mattress took me over 9 months to get it replaced under warranty. Then they told that that don’t make it anymore and wanted me to pay the difference for the model that replaces the one that I bought that was $480 plus a new delivery fee!
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October 2023 by Randy H
Sleep Expert Karla was so helpful, not only knowledgeable but very kind. My wife and I went in several times before buying our new bed. I would highly recommend Karla and Joplin Mattress Firm
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September 2023 by Melanie Kimbrough
I took my 80 year old mom to pick out a new mattress. She has Parkinson’s and has a hard time moving in her bed. Tisha took her time and helped us find the perfect mattress for her!
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September 2023 by Charles Hurley
Love this place. We wnt in thinking we were gonna be shopping for a new mattress. We were wrong. This was an experience. Can't recommend this place enough.
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September 2023 by Russell Reynolds
Had a great experience at mattress firm. Brian is an excellent sales man. Was great with my younger kids. We were delayed by computer issues but he still did everything he could to make the process as efficient as possible. Hope you had a great b-day Brian!
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September 2023 by Janet Williamson
I was very pleased with the mattress firm in Joplin. The employees were exceptionally friendly, willing to help and knowledgeable about the products, but yet we're not pushy. We could not have asked for a better experience when purchasing a mattress.
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September 2023 by Tammy Mayfield
I had purchased mattress from different business 3 wks prior and was very disappointed in quality (started to break down already).. Tisha was very helpful & kind, Very knowledgeable bout product, she helped me find my new mattress!!! Would highly recommend Mattress firm. Thanks again Tisha for all your help!!!
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August 2023 by Karen Graham
I bought a mattress this evening at Mattress Firm in Joplin. Brian, the salesman, was very knowledgeable and courteous. I found what I wanted and got a good deal, with a free adjustable base, because of a special they have right now. Delivery is this weekend!! ??
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August 2023 by Riley Vickrey
Karla worked with me and she was amazing! I was so appreciative with the time she spent with me as well as how knowledgeable she was about all the products. She showed me all kinds of different mattresses and made sure she found the one I would like the most. If you are looking for a new mattress ask for Karla!
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August 2023 by matt wooly
The sales lady was very nice and informative. She showed us many options and helped us find a great bed!
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July 2023 by marilyn seber
A wonderful experience. They were helpful, patient, and gave us what we needed to make our selection.
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July 2023 by Cindy Frasco
Tisha is Awesome!! She’s very knowledgeable about the mattresses and so very helpful!! I’m very pleased with our purchase!! Thank you Tisha and Mattress Firm!! ?
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July 2023 by Ally Ward
Karla (sp) was awesome. Went above and beyond for us. Pricing was still a bit high.
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July 2023 by Jason Patton
The salesperson was great. Very helpful and knowledgeable. Will recommend to everyone.