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November 2023 by Brian Franklin
Although my repair job was relatively small, CARSTAR Riverside did a great job in all aspects. Every person I spoke with during the two week process were very helpful, professional and responsive to all my questions/concerns, and they delivered what they promised. The location may not be ideal for some, but if you're in the KC North area (or anywhere in KC if distance isn't a concern) you can trust CARSTAR Riverside for high quality repair work and great communication throughout the process!
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November 2023 by Christina Thibodeau
the work done on my car was good, carstar fully repaired my vehicle after it was nearly totaled in a crash. however, it took over four months and information was only volunteered to me a few times during that period. for the last month, i called carstar every other day and was informed that my car would be finished the next business day, with a vague update about progress. i understand that some of the delay was unavoidable, but i would have liked carstar to keep me updated more proactively on such a long project and to not promise my car when they didn't know if it would be ready.
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November 2023 by keisha keeling
When my car was totaled they helped me with a rental & to clean out my car. They were fast & efficient & called me when I asked them to. Thank you guys for everything!
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November 2023 by Ryan Steele
I am very pleased with my repairs. It was a very easy process working with them and the car looks great!Service: Body & Trim
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November 2023 by Brian Rogers
Had to return 3 times after my repair. To get other stuff repaired that they damaged. I appreciate them trying to make it right. But seem like something kept happening after I went there.
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October 2023 by marsha horner
I have used Car Star like 4 times or more for different vehicles. They do a great job to mention the courtesy of all those that work there. They are the only ones I trust to take care of my cars......Marsha
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September 2023 by Debbie Clayton
Did good work, but took a week longer than the time it was supposed to be done and then had to make two more trips to get finished. Very frustrating!Services: Painting
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September 2023 by Anne N.
I do not have off-street parking and my car is parked under a streetlight. That streetlight is actually a spotlight for bad drivers, vandals, and thieves. My car is a frequent victim and so I often need repairs. After being sideswiped on a snowy evening last December, Carstar Riverside fixed up my Mazda as good as new. The repair job was great, and the customer service was excellent. It is not one of those intimidating car repair shops. Believe me, I've been to those...where the very air is thick with condescension. It isn't like that at this place.Just last month I was hit again, this time by the USPS and Carstar was first on my list for getting an estimate. The process took 20 minutes at most and everyone there was friendly and professional.
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September 2023 by Donna Phillips
Great experience! Bobby came to my home to look at my car. He gave me an estimate on the damage. My car was picked up and delivered to my home. I am quite pleased with the workmanship.Service: Body & Trim
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September 2023 by Jay Shoenhair
Just made a call to this place. Don't bother! I didn't realize it was an auto body shop and not repair and accidentally called.. a woman answered the phone and I explained I needed help with my car and then she completely bit my head off with this sarcastic reply if "we are an auto body shop soooo can't help you with that!!!!" I said oh I'm sorry acknowledging some embarrassment and she said in a completely rude and sarcastic tone "yeah!!! Okayyyyyyy, bye - bye now!!!!!" I didn't deserve to be treated like that and you don't either! Just letting you know that you may get rude customer service here...
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September 2023 by marie wyly
This was the best experience we've had with a body, paint shop! They did beautiful work and even cleaned my jeep inside and out! Don't go anywhere else make this your First and Last stop for work to be done. They even did a follow up call a day after. It was even cheaper than they quoted ? Thanks to everyone at Carstar!
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September 2023 by Kelly Lynch
Repaired my car following an accident in a timely manner & I was kept updated on the status. Everyone was very nice & helpful to work with.Services: Exhaust
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August 2023 by W L
Go here and be glad you did! Have been to them 3 times for help with my vehicles. Outstanding customer service each time. See Bobby when you go, and he’ll be fair and helpful!Service: Body & Trim
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August 2023 by Kris Roberts
It was a terrible experience. They kept my van way longer than they said they would. They would not return my calls left me on hold for 30 minutes. And still have a mirror they owe me for my van, which was why we went there yet. No one has ever called to tell me if they got one.
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July 2023 by steve mcqueen
they held our truck at their facility for a month before they bothered to look at it. Then they called and said they did not have the proper equipment to work on it at all. "oops". we had to set up our own tow to a different repair shop. I don't know if they are any good at working on vehicles, but their customer service is about as bad as it gets. good luck.
