January 2021 by Patricia Brink
Almost every time my husband and I have any contact with customer service at this location we leave very frustrated with no issues resolved. 04-23-2020 was no different.My husband’s debit card was to expire at the end of this month. I had called 2 weeks ago and was told that it would be sent out automatically or I could pay for one sooner. Yesterday we checked the mail and then went to the bank toask about it. The teller said if we didn’t get it next week to come back and they would reorder it and in 12 to 14 days we should get it. We told him that was not acceptable for many reasons and asked him to check on where it was. 10 minutes later he said it had been sent to our physical address and sent back because we don’t receive mail there, for over 20 years we have only used a P O box and never has Arvest bank sent us mail to our physical address. He then said he was sorry but couldn’t do anything about it. I called customer service and was told we could get one at 3 different locations at their drive through. We did drive 15 miles to another location and got a new card. Why didn’t that teller tell us that? Once again the customer service at Arvest on Blue Ridge Blvd showed a lack of customer service. Not the 1st or 2nd but the 4th or 5th. Sorry is for the giver it does NOTHING for the receiver if it’s not followed with a solution.