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November 2023 by Mas Asia Love
Harmony was one of the best customer service agent that spent 3 days helping me download all my 200,000 photos and videos of my kids and memories. She went way beyond my expectations. She was super courteous, charming and professional. She made the process so easy and efficient. When I decide to buy my next AT&T iPhone I’ll definitely buy from her again. Thanks, Harmony! ?
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November 2023 by Cindy Kenkel
Eric spent the better part of a day helping my family set up their new phones. We had a bit of a complicated issue because two of us decided to trade our new phones. He remained patient and tackled every obstacle we encountered. We did not buy our phones there so his compensation for the day was limited to accessories we purchased. Pass by the corporate store next time and swing by this store instead.
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October 2023 by Hattie Saltzman
I came in and was helped by Harmony (I think that was her name, I only briefly saw the cards on the desk she was seated at) and she was so kind and fun to talk to. She was fast and efficient and such a genuine person! This was the most positive experience I’ve had at an AT&T store.
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October 2023 by June Lyle
Eric Flores the store manager is amazing! Every time I come in he find me the best deals to save me money! He makes ATT the front runner in phone service for me!
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September 2023 by Leon Stephens
Harmony lasted almost 2 hours fixing a problem we never thought can never be fix. Also Eric the store manager went out of his way to make sure we were taken care of. You should choose this store for your new upgrades.
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September 2023 by Laurelyn Leimer
Harmony helped me switch my phone over to the new one I had purchased! She was patient and understanding and did exactly what I needed!
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September 2023 by Augest Reeves
Eric was such a fantastic help! will definitely be back to this store for any other issues through AT&T!
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September 2023 by Ken Helmick
Excellent service from Eric. Helped me out with getting my new phone set up. Eric went above and beyond for me.
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September 2023 by Rogue Gaming D3
Eric was awesome and very helpful to my grandfather, I am for ever greatful he was very patient and helpful. Grandpa has a business card now and has a customer for life
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September 2023 by Ukiah Johnson
Eric Flores was helpful and kind. He was able to balance our needs with other customers and I left feeling like I had been well taken care of. Thank you Eric and I hope you find your cat!
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August 2023 by Bryant Schmidt
This is my 3rd time at this store. Eric the manager runs the best phone store I’ve ever been to and I’ve been buying phones since the bag phone!! Great customer service which is hard to find. They take great pride in getting you the best products and walking you through the best services. I would recommend going to see them even if you have to drive!!
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July 2023 by Brantley Bennett
My mom and I came in the day before a holiday to find one person working - he was engaged with another customer at the time (they were on the phone with AT&T). He still greeted us with clear expectations that he was involved with this other person and would be with us as soon as possible.He set timers on his phone so he remembered to check in with us - even handled a particularly rude customer. Did it take him a while to get to us? Yes but the thing about phone stores is you never just get in and get out. If you’re coming in and are in a hurry, that’s the wrong time to go.He was able to help us upgrade one line and activate a new phone on another. He even let us just wait and do all the updates to the phone before we left.This isn’t the first time we’ve had great service here and I know it won’t be the last.
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June 2023 by River Rat
Awesome manager! He replaced my broken screen protector immediately. Talked authentic tacos and had a great chat. Super nice guy and highly recommend this store!
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June 2023 by Melissa Leath
I went there with my daughter this morning for help to set up voicemail on her phone and the sales associate working there told us that there was nothing that they could do. Call tech support. When I did that in the store she proceeded to turn on the tv really loud and talk on the phone. I had to go outside to hear what tech support was telling me and tech support was amazing!
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June 2023 by Karen Devine
Eric F @ 8409 Madison Avenue, KCMO, knew exactly what was wrong with my ATT phone screen protector. Upon finding incorrect protector was used at time of purchase from another store, he proceeded to remove and replace correctly.Great service and extremely nice!
