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August 2023 by J J
Every since the original owner Hank Hasley passed on "A Great genuine man", the tax service has gone down very quickly.There have been staff issues, such as not opening at the times listed for business operation hours. Seemingly untrained staff and tax Preparers. Long waits in the lobby when you have scheduled appointment time. We have waited up to an hour and a half beyond scheduled appointment time before being seen.After twenty plus years of being serviced by Hank Hasley's warm, welcoming heart, great knowledge and accurate tax preparation, we have now reached the final straw.Both our Federal and state taxes were authorized for electronic payments for taxes owed to the respective entities. We have been notified a couple of months back that our Federal taxes owed, payment had not been paid and now this week, notice that Missouri state tax payment owed had not been paid. Both returns accrued penalties and interest. This is very disturbing since we have used the same checking account withB & H since the beginning of this business relationship.Fortunately for us, we were able to rectify the current B & H error or oversight or whatever lack of full service term one might choose.Unfortunately, we will no longer use B & H Phoenix Group tax services.Respectfully
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February 2021 by NOM JENG HER
Hank H and everyone was very nice to me,miss him very much.
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February 2020 by Crystal Staten
I have been getting my taxes done here for over 10 years. Awesome tax company. They go above and beyond in customer service. Hank and Shylane are great. Best tax place in town.
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February 2017 by Angela Herring
They are very professional. I've been getting my taxes done here for 20 years. Hank and W.C. are who I use.
