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September 2021 by Justin M.
Brandon White is an exceptional employee. Super friendly and helpful! Great service overall.
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March 2019 by Matt P.
1 Star is FAR TOO MANY! The employees at the Bank of America branch at 135th & State Line should be FIRED! We have been customers of this bank since 1994 and I recently encountered absolute SHOCKING treatment by the staff at this branch. I needed help with my business account due to an injury I suffered in which I dislocated both of my shoulders. I was unable to drive and was having difficulty depositing checks using the bank's smartphone app. I had called my local branch to get assistance with these deposits AND to inquire about ways to reduce our bank fees. I initially spoke to "Sherry"...their "Financial Center Manager" and she said she would have their "Relationship Manager" named "Keith" contact me to help. I'm putting these job titles in quotes for a reason. Read on, please! Anyway, Keith failed to contact me in the time frame Sherry had communicated...so I called the branch back. When I finally got Keith on the phone, he was RUDE and showed zero empathy for my recent injury. I tried to explain the sense of urgency I was dealing with as far as getting these checks deposited..and also asked him to email me ways to reduce our bank fees...as I was being picked up for a doctor's appointment and could not discuss further on the phone at that time. I communicated my frustration to Keith that he had not contacted me as arranged and apologized for my tone. I was in massive pain due to these injuries...I urgently needed help in getting these checks deposited...and again asked him to email some ideas on reducing our business bank fees as I was leaving for the doctor. I explained that we had a Chase Ink business card and that Chase bank had contacted us to see if they could secure our Personal and Business banking accounts as well. Keith continuously (and rudely) interrupted me and then told me to "FU$K OFF AND GO TO CHASE"....AND THEN HUNG UP! That is a VERBATIM QUOTE! I will gladly submit to a lie detector test....swear on a stack of bibles...whatever it takes. I say this because I tried to escalate this unacceptable behavior to their Corporate HR & Small Business reps....and, in the end, they chose NOT to believe me and NOT to address this situation. Keith told "Zach" (the regional manager) that he never used profanity. In addition, SHERRY...Keith's boss...or co-worker at this branch....also lied...and covered for Keith. Zach then consistently referenced this entire ordeal as the "alleged incident". DO NOT DO BUSINESS WITH THIS BRANCH of BANK OF AMERICA. In fact, based on the horrible handling of this by the BofA Corporate offices, we will take ALL of our banking accounts elsewhere. Keith and Sherry are LIARS...plain and simple..and no one in this company has the decency or backbone to handle this incident in the proper manner.
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August 2018 by Penny R.
I never really had a problem with this branch until recently. It has gone downhill. Too slow and simply not enough staff. The drive through is now permanently shut down so you always have to go inside and wait in line.
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October 2017 by Sandy B.
Yesterday I went drove up to the drive through. I put in two checks and deposit slip into the drawer. They didn't have any weights in there and my checks immediately blew out!! They were blowing and twisting in the air in front of my car and taking off! She said I'll get them but seeing how fast they were moving I pulled ahead to keep an eye on them. We were able to find them. I parked my car and went inside. Her excuse was someone had stolen their stapler from the drawer. I told them this was unacceptable and unprofessional. Find a rock! I always have to wait 5 minutes to get service even when I'm the only one. Then I have received my change with the bills out of order anf some facing up & back. They don't know what they are doing.
