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January 2024 by Stephen Kaspar
Excellent customer service and Quality work. The follow ups after services have been done to insure satisfactory services is always greatly appreciated . It gives confidence and assurance for me as a customer.
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January 2024 by Colin Busselberg-Benavides
Went in for a 4 wheel alignment for my Subaru. After the alignment my front passenger camber and rear driver were out of spec as well as my steering wheel completely crocked left. The associate at the front desk said there were no camber bolts to adjust though the front and rear did have adjustable bolts. Learned they didn't touch any of the camber bolts. They adjusted the tow, caster and tie rods to spec the camber. Said they didn't know how to adjust the front bolts without taking the tire off and just eye-balling it with trial and error till it's right. You can most definitely do it from the inside as the bolts are at the bottom of the strut as they even raised the vehicle 10 feet in the air, I didn't understand these guys. Should have just taken it to Subaru. They charged me $90 and I still needed it adjusted. They wasted my time and money.
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December 2023 by Austin Robertson
Every time I've been here they've treated me with nothing but kindness. Great service for a fair price and they're get the work done quickly. This last time I came in, I hadn't realized my appointment had been cancelled and they still took me in to help. They didn't have to do that but they are greatly appreciated.
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December 2023 by Leah Silvers
Steve has helped our family a lot this past month with getting tires and we couldn't be more satisfied! He took the time to help us decide on the best tire option and most cost efficient as well. The whole crew took very good care of us, and I couldn't appreciate them more! This is our car care place from now on, thanks to the staff and quality. We will be back!
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December 2023 by Elizabeth Bindi
My tire was slowly but surely loosing air and I was able to get in the next day, which is convenient for sure! Mike did an awesome job and got my tires done quickly. I was very surprised that I wasn't upsold on stuff at all they checked out my car and I just need a new headlight. I will be returning!
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December 2023 by jeremy pray
Outstanding professionalism, excellent prices and top of the chart customer service. Kept me fully updated with the progress, even a follow up after repairs and no hidden fees at checkout. Couldnt ask for more. Highly recommended to anyone for your next alignment, tires and vehicle repair.
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December 2023 by Andrew Greenwood
I was quoted $445 for Tires. When I arrived to have them put on, it was over $700. Bait and switch sales tactics. Called three other tire places found the same tires for less. This place is literally the most expensive place to buy tires in Kansas City that I have found. Discount tire is awesome and if you have a Sam’s plus membership Sams is awesome too. Fire stone was better.
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October 2023 by Kelsey Sloan
Friendly and fast!!! Needed a tire repair/patch from a screw. They got me right in that evening and were extremely nice. Samantha is awesome and knowledgeable! The tech was fast and efficient! I will definitely return here for my car's needs. What a wonderful place.
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October 2023 by Jason Iiams
Needed new brakes and tires and Mike the manager got me well taken care of. Educated me on my options and helped me make the right choice for my driving lifestyle. Would recommend and go back!
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October 2023 by David Simmons
The Team at Big O Tires is what service is all about! When I was passing through town and my rental had a flat, they were the only ones willing to get me in quickly and get the job done in a reasonable time at a reasonable cost. About the time you truly believe service is dead you run across folks like these at Big O Tires. They deserve kudos and the business!
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October 2023 by Jared Miller
They squeezed us in for repairs on my son's car a couple of times now. Every other place in town was booked up or unable to do the repairs we needed. All shops are extremely busy nowadays,I'm glad to have them in my area. Samantha? and Mike go above and beyond,always providing top notch service! I really appreciate you guys.
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October 2023 by Nat Tulay
The service team at this location has given me and my family the best service that I have ever received from other companies! They treat us like family and accept us upon short notice! Michael, Samantha and Steve are the best! They are our extended family!
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September 2023 by Hollywood John
Great experience at Big O Tires! The staff is friendly and helpful! There were no high pressure sales! They got my breaks done and great services! I recommend them to anyone! They also help people with not a lot of money to! They know that sudden emergencies come up and some people won't have a lot of money for the service so they will work out a plan for you!
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August 2023 by Candace Burtin
I had a great experience a big O tires when I went to go get my tires and a front wheel alignment on Thursday. I didn’t have that much money and I explain everything to the manager and they help me out a lot. I appreciate the service I recommend Big O tires to anyone who needs tires. They are very friendly understanding and have a very excellent customer service.
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August 2023 by jackie brunell
Nice folks! Started my trip home and sensors showing three tires low on air; didn't have my air guage in the glove box ☹️. I pulled in here, explained I was not a resident and could never be a regular customer. Offered to pay them to check my tires and fill if needed. They did it for free immediately, no waiting. Thanks Big O for getting me on the road safely. ❣️