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March 2024 by Derrick Leggett
Just purchased the i4 m50 a couple weeks ago. Carlos Valdez and Samara Voyles were great throughout the handoff process. Carlos has been giving me constant updates during the 18+ month wait for the car, and a main reason I enjoyed the buying experience at BMW of Kansas City South. Great job! Highly recommend Carlos if you're looking for a new BMW.
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March 2024 by Matt Schoenrade
My entire buying experience was near perfect! From the moment I walked in, I felt welcomed because of the greetings from the front desk. Then I met my Client Advisor Carlos Valdez and he quickly impressed me with his care of me and my needs. Through every step of the process Carlos kept me informed and up to date. My process was smooth and quick to get to the financing portion. When I got to the business end of signing docs, Josh Rhodes was just as impressive. He not only thoroughly explained the documents to me, he made sure all of my questions and worries were answered. The whole staff was kind and made you feel welcome and I could not recommend Hendrick BMW of Kansas City South enough! Thank you all!
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March 2024 by Kyle Abbas
Significantly better service, attention to detail, experienced technicians, and service advisors than Baron BMW. I gave Baron a detailed list of completed troubleshooting and specific instances there were issues with the car. Baron blew me off and just threw random parts at it over the course of 3 months and eventually gave up. When I showed up to Hendricks BMW south Kansas City, I gave one of the service advisors (Norm) the same list that had plagued the car over the last few months. He was hesitant at first but gave me the Benefit of the doubt and typed up every discrepancy I had verbatim. Within 3 days they confirmed every issue and found the exact cause of all 8 problems. They fixed every problem and even found other potential future issue's. Their mechanics are so attentive to detail. Their shop Foreman (Dominic) is very experienced and very personable. If you have any issues with your BMW give your service to these guys. They deserve it and they will always take care of you.
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March 2024 by Saudia Gant
So far so good all the men who helped me are wonderful, and not to bad on the eyes either ?
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March 2024 by Colin Cooper
I came to BMW of Kansas City South recently with a friend of mine to help him buy a new car. Within seconds of being inside Joe came and greeted us with a smile on his face and helped my friend purchase one of his dream cars. Joe was extremely knowledgeable in all of the cars on his lot and was very helpful when it came to picking out the best option for what car we wanted to buy. Thank you Joe!!
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March 2024 by Braden Davis
Big thank you to Kyle and the team at Hendrick BMW for getting me taken care of with my new vehicle lease
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March 2024 by Anne Cram
We had a tremendous buying experience at BMW of Kansas City South. Giuseppe was extremely helpful, thoughtful, and incredibly knowledgeable while explaining all the amazing features and benefits of the automobile I purchased.The Sales process was extremely smooth unlike other car buying experiences my husband and I have had in the past. We were presented with a discount because of Jeff's mililtary service in the Navy; which we were grateful to receive.Samara, Genius is the Master of technology, an absolute Wiz for everything BMW. She was very patient as she educated me about the intricacies and nuances of my new car. She was a pleasure to work with as well.The front desk staff, Sales Manager, and the folks in Finance were all very friendly and extremely efficient. All the staff working together created a superior experience. Thank you!
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March 2024 by Thomas Elms
Outstanding car buying experience! Shopped around at a few different dealers and Hendrick BMW by far had the most friendly staff and comfortable show room. The sales team was fantastic. Specifically, Joe Petzold in Sales helped me around the dealership, showing me a few cars i was interested in making the whole process a lot less stressful than I have experienced before. From start to finish everything was beyond expectation.
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March 2024 by Patty Petzold
The professionalism and dedication this team of men and women at BMW South is exceptional. I highly recommend this team especially Joe Petzold and the rest of the amazing team. The knowledge that Joe Petzold brings to his team and the customers is Not only informative, but always stated with kindness and respect for everyone.
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March 2024 by Dalton Schrader
Joe was very helpful in helping me find my next car and very nice talking to! I recommend him if buying a car from here!
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March 2024 by Megan Petzold
Great dealership, super clean, nice staff! Joe Petzold was specifically very helpful and made sure all our questions were answered
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March 2024 by Caileigh Roberts
My fiancé and I have been looking for a perfect family car, Joe helped us find the perfect car that was within our price budget. He made the process so easy. Thank you Joe!!
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January 2024 by Dustin E.
This is a great shop! Clinton was our service advisor and he took wonderful care of us. We left our i3 with them while we went on vacation to Mexico so they could check out the high voltage battery and drive train. The warranty on those expired last month (after we took it in) so we wanted to make sure everything was operating properly. It was. They ran a comprehensive diagnostic on the car. The battery range was in acceptable limits. The 12 V battery did need to be replaced which they did. All of this was accomplished for a fair price which not have a comma in it. We will return when we need service on the car in the future.
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December 2023 by Susan Wojtkowski
We had a wonderful buying experience here! No smarmy sales reps. Demise was fabulous and Samara, the BMW genius was incredible, too. We also have to give a shout out to the fantastic finance dept. Everything was smooth and we love our new car!
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December 2023 by JT Clinton
Title: Exceptional Service Experience with Service Advisor John StrodeRating: ⭐⭐⭐⭐⭐ (5/5)I recently had the pleasure of working with Service Advisor John Strode and his team on my BMW X5, and I must say that my experience was beyond exceptional.From the moment I walked into the service center, John greeted me with a warm and friendly smile. He listened attentively to my concerns and ensured that all my questions were answered. His knowledge and expertise in BMW vehicles were evident, and I immediately felt confident that my car would be in good hands.Throughout the entire process, John kept me well-informed and updated on the progress of the repairs. He went above and beyond by explaining each step in detail and providing me with alternative solutions when unexpected issues arose. This level of transparency and honesty is truly admirable.The quality of work performed on my BMW X5 by BMW of Kansas City South was outstanding. The team not only resolved the initial problems effectively but also took the time to address another unexpected issue, witch BMW of Kansas City South to care of on their dime. I was ensured that my car was in its best condition once all repairs were made. The level of care and attention to detail demonstrated by the entire team was truly remarkable.I was particularly impressed by John's exceptional customer service skills. He always took the time to listen patiently to my concerns, and his friendly demeanor instantly put me at ease. John's professionalism, professionalism, and dedication to ensuring customer satisfaction are worth applauding.In conclusion, I cannot recommend Service Advisor John Strode and his team at BMW of Kansas City South, highly enough. Their expertise, attention to detail, and commitment to providing an exceptional customer experience are unparalleled. If you are a BMW owner in need of service or repairs, I highly recommend reaching out to John Strode and his team at BMW of Kansas City South; you will not be disappointed.Thank you, John of BMW of Kansas City South, for your outstanding service, and kudos to the entire team for their skillful work. I am truly grateful for the superb service experience I received.Sincerely,J.T. Clinton
