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February 2024 by Becky Hobbs
They were so sweet & helpful. Very knowable about what I was looking for
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January 2024 by Lynn
I’m with you Laura G! The tall blonde lady is amazing! She helped us today and went above and beyond to help us find the right boot and the perfect fit. By the way, her name is Shari and she is very knowledgeable and extremely kind. We were so happy with our experience and this is the only place we will go and we will ask for her!#treatpeoplethewayyouwanttobetreated #stopfeelingentitledandmaybebekind#greatstafftoo
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January 2024 by Karen Vice
Friendly and helpful staff but not too pushy. Great selection
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January 2024 by L
Stopped in today for the 1st time and it will be our last. Customer service was horrible, they made up some excuse about there system being down and not being able to check us out as the other employee was using the register to check out another Customer next to us.
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January 2024 by Janice Rukavina
Great selection of Western Wear. My exchange was super easy.
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December 2023 by George C.
Manager very rude and not aware of surroundings. Other staff pleasant to work with. Good selection of boots though.
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November 2023 by Laura G
I read some pretty negative comments about the employees not being attentive and how the tall blonde lady is mean and rude. That my friends is a fallacy. I had an exchange today and after reading all the reviews I was expecting some pushback, but that mean tall blonde.. yeah, nice as can be and totally understanding with my complaints. She even sourced my exchange from another location. So five stars from this gal. #thankyouSherrie&Katy #Skyviewladiesrocktoo#yallcrybabiestoosensitive #downwiththenaysayers
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October 2023 by Gentry Nichols
Got two pair of Ariat jeans with Cody James belt and Dan Post Boots also got bottle of Leather #2.
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September 2023 by Jennifer Griffin
I had never been a Boot Barn until today. I am 43 years old and have worn western since 80s. I came in to do a online return for my fiancé. Planned on shopping and probably spending money. The store is clean and adorable. The woman who’s name I didn’t catch was rude and unfriendly. Literally throwing the shirts. II felt judged and like I wasn’t worth her time. Like it was my fault she couldn’t find my order. I will never step in a boot barn again. Try smiling and putting the customer 1st. My money will go else where. Me and my oil worked stained jeans will find cute clothes somewhere else.
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September 2023 by Lindsey Nave
If I could give zero stars, I would. The sales attendant that helped us (blonde, mid length hair, older lady.. Manager maybe?) profiled me from the moment I walked in the door (I was wearing Harley Davidson gear).. she snatched things out of mine and my mothers hands and followed me through the store the entire time I was here. I’d suggest a different boot barn.. love this store but, I now have a very sour taste for this particular store.
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September 2023 by Lhakpa Sherpa
Great customer service. I bought 10 cowboy hats to send as a gift to Nepal. After sending it we found out 5 of the hats were a little bigger. I called the customer service and they said they can refund it even though it was a couple months over the return date. Really happy with the store, staff and customer service.
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August 2023 by Dave Van Schuyver
Great experience shopping for FR Clothing Lucy was awesome in her knowledge of brands and size Etc hats off to Lucy remember this name management
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August 2023 by Valentin Collazo
There was an older lady with blonde hair just following us around because we are Hispanic and the were other people but she only followed us and kept bugging us saying “are you going to get that or not?” And bothering us
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June 2023 by Madeline Beartrack
I have been looking for the perfect pair of boots for weeks! I decided to check out boot barn and got the best customer service from Riley. She was kind and patient and helped me find what I was looking for. Will absolutely be coming back for the customer service.
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June 2023 by Tracy Lazard- Kay
The store was well cleaned and organized. The partner, Bethany , was so very pleasant and went out of her way to take care of my husband and I situation. She went above and beyond, even apologizing for the inconvenience of their hat, Steam Machine, and for not communicating with is in letting us know that the part still wasn't in, which clearly wasn't her fault. Thanks, Bethany, for your pleasant attitude and outstanding customer service.
