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April 2024 by Pat Dierks
I ordered fish and chips from BRGR .It was delivered to me via ,Uber.It was without a doubt the most terrible meal I have ever had ! The fish was raw I don't believe the French fries had been cooked in any fashion. They were white in color , and tasted as though they had simply been taken from the freeze and tossed into the container. They were cold and wet as though they were thawing. The presentation left alot to be desired. I called and spoke to David, he title i do not know. Told him of the horrible meal. He took my phone number, assured me he would take care of the situation that my card would be credited. He or the manager would call me. Quite a number of days later I hadn't heard from anyone. And the credit on my debit card had not been done. I still had the terrible meal and took it to BRGR downtown KC.I spoke to the manager regarding my disappointment with the meal and with no followup. He was courteous, appeared to be somewhat professional. "Don't judge a book by it's cover.*He informed me that it was not his responsibility to refund my $'sIt was Uber. Even though the raw,frozen product came from his kitchen.There was zero compensation given to me from BRGR .Kansas City has many wonderful restaurants. And many in the Power and Light district.My advise is to enjoy downtown KC. Have your meal at another restaurant. Should you not take my advise from from myself and others Good Luck,hope you have a good meal. If not management will do nothing..
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April 2024 by MsShyKs
My burger was amazing.I couldn't get a picture because I ate it so fast. The truffle fries amazing!The food was hot and fresh even though they were busy.We had to sit at the bar and the bartender was nice. He charged my dead phone for me.Parking: The parking is horrible.
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April 2024 by Jackson Burlison
I was definitely disappointed. The cheese on our burgers was barely melted, no grill or char flavor, barely any sauce, bacon was chewy, and for medium both were overcooked. The aioli was abrasive in herbs and that takes alot for me, it was very unbalanced. The fries were cheap frozen Sysco fries that were undercooked and completely unseasoned. The tots were pretty good. Cocktail was barely cold, way too strong and also very unbalanced. Very boring menu and needs serious love for being a literal burger kitchen.
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April 2024 by Eric Reyes
Went in with our family last week and overall its an ok place. Service was quick and polite, table was a bit sticky and our food didn’t come out cooked at the right temperature we ordered.
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March 2024 by Leslie Arndt
Caesar is amazing! Great experience.
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March 2024 by Alex Hardinger
Rude manager insisted raw hamburger meat was edible.I ordered a burger medium rare only to cut into completely raw meat. Asked for it to be cooked more and the manager came over insisting it was medium rare, and gestured to my friends burger that was also cooked perfectly medium rare and said his was cooked well done to justify how much more red (literally raw) my burger was. After we told him that, he reluctantly took the burger back and ordered a new one. When the new one arrived, he stood over me condescendingly as I cut it to check, and it was completely cooked through brown :/ I said it wasn't medium rare, and manager was very annoyed that I declined it and couldn't wait for another I was on a time constraint.It's a shame that I've been to other locations and never had any issues. Waiter was amazing, but because of the manager I will not be returning to this location.
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March 2024 by Cody Smith
The atmosphere seemed nice, which drew us in. We were there at a busy time and the host, while accommodating, was rude. The service was poor, they took our order then after getting our food we didn’t see or hear from a waiter until we had finished our food and were about to get up and find someone so we could pay and get out. Needless to say, our drinks were empty for most of our meal.Onto the food… the road hoss burger was good. But no better than a Red Robin burger I could go get for much less money. The fries cost extra and didn’t come with very many. They were not good. Bland and uninspired.I rarely leave less than 5 star reviews but this warranted one. Between poor service and average and overpriced food I would recommend taking your business elsewhere.Edit: I ordered the traditional fries. The little bucket thing they came in had wax paper that went about halfway down so the fried just sat at the top of the bucket. Most of the bucket sat empty
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March 2024 by Kristin Garner
Caesar is the kindest person. There were issues with a bar crawl (NOT ASSOCIATED WITH BRGR), and they made sure to make us feel welcome and served us great drinks. BRGR and Caesar have a wonderful business that provides the greatest customer service and experience. We will definitely be coming back to BRGR the next time we head to Kansas City, MO!
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March 2024 by Alan Wilmes
A bit disappointed because of all the reviews . Was a decent burger but there are way better. Had the Gonzo, ordered medium, was over cooked. Pretty skimpy on the toppings, small pinch of bacon crumbles and even less of the hatch chilis. Good flavor just nothing to brag about.
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March 2024 by Max Imakaev
A good BRGR is a good BRGR. Cocktails were great too!
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March 2024 by Annarhea H
1st time coming here...great food ..huge portions..the crews are very nice....we will be back for sure..
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March 2024 by Taylor Smith
Burger was rare when I asked for well done. The food is just normal bar food. Nothing special. Wouldn’t go back.
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March 2024 by Jake Lang
It was good, but not mind blowing. Had the gonzo burger and enjoyed it.
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February 2024 by MtZ Reviewz
Location is great! Really like the burgers though- tons of options for any palate. The devils’ eggs are delicious.. I’d almost sell my soul for em! Alllmost.. I mean it’s just an egg and burger right? I felt like they captured more than just an egg and burger in the scope of what they make. Definitely a must try in KC!
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February 2024 by Jeff B
Staff seemed overwhelmed when we visited (there was a college basketball game nearby), and their solution was to ask people to wait to be seated, and warn them that there might be a 30-minute wait (that was quickly retracted). We did have to wait a little for our food, and it wasn't unreasonable. The food was good, but not maybe as good as we might have expected.
