-
November 2023 by Amy Cohoon
I want to preface this review saying that normally I LOVE the buckle. Their selection is great and i was so excited to see that we now have one in Liberty. I went there for the first time today to look around. I was there for a while so I had to take my scarf and coat off because i got hot. I did it in plain sight of an employee and put my scarf in my bag and mentioned being hot so she would know it was my stuff. I continued to look around. I was approached by an employee shortly after and told me to give their product back and get it out of my bag. I grabbed my scarf out and showed her that it was the one i came in wearing and i handed her my purse and told her to look through it. I was very offended to say the least. I nicely mentioned that I would not be getting the pile of jewelry I had made on the shelf so that they could put it up. The girl who approached me did apologize (not very nicely or sincerely I might add). I have never been treated like this and I am very upset. That is the first and only time I will ever go in there. They have lost a loyal customer.I did want to add that I completely understand that there are a lot of people that try to steal stuff and that there is a need to protect the items in your store. Which is why I made my pile of jewelry on a seperate table and didn't carry it around with me so as to never give anyone a reason to think I'm stealing. (LOL ironic)... but there was a much better way to approach the subject on her end. I would have been completely ok if she came and just apologized that someone saw me put something in my bag and that it is just procedure to look in it. I would have immediately let her look without another thought and we all could have continued on at the store. But instead she rudely came over and bluntly accused me of stealing and told me to give her the (nonexistant) product back which was embarassing and offensive. Someone in her position should have more knowledge about conflict resolution and how to handle situations with maturity and tact in order to maintain a positive atmosphere and relationships with their clients. Hopefully this review can help change the way things are done there for future clients.
-
November 2023 by Jesse Newman
When my dad and I walked in to the buckle we had no what we were gonna get or even what we were looking for. One lady asked us if we were looking for anything specific and we said no, a few minutes later this worker named Maddisen came up and asked us if we were looking for jeans, I said yes. She asked me what my jean size was. We just guessed and she took control. We gave her a number and she said she would be right back with a few pairs of jeans, after a few minutes we thought she had forgot about us because she was talking to other people, but then she walked up to us and handed me some jeans and we went to the changing room. AfterI tried on a few pairs of jeans that me amd my dad both liked I asked for some regular shirts, and she just kept on bringing shirts and and sweaters and goodies. I was so thankful that I didn't even have to do anything because I wouldn't have picked any if the stuff Maddisen picked out. Thank you buckle and Maddisen for the best experience we've had at a store!
-
November 2023 by Rachel Allen
I went into the store last week trying to find a pair of jeans that fit me right cause I struggle with that. Elsie was amazing, she spent a solid hour helping me try and find the perfect pair and she did. She found me Stella’s that fit perfect but were too long so she ordered me the correct size and had them shipped to the store within 3 days. Elsie was incredibly helpful and was very sweet and patient with me. Thank you so much Elsie!
-
November 2023 by Danielle B
The first time I went into the Liberty store, I had the pleasure of meeting Maddisen. She is so helpful and kind! She picked out a bunch of great things with little direction from me, and she did an amazing job finding things that made me feel great. I’ve shopped with her again since then for a casual event, and I will visit her again for an outfit for family photos. Thank you, Maddisen!
-
October 2023 by Jac S
Went last minute shopping for a concert. Elaina greeted me with a smile and positive energy!! She even put a whole outfit together for me and was the best personal shopper I could have asked for. Will definitely be back to shop with her and her team again!!!!!
-
September 2023 by Vaneissa Beshears
Our youngest son and I ran in to the buckle in liberty off Evanston 20 minutes before close to try to find some business casual clothes for him since he got a promotion at work. Needless to say the customer service was outstanding!! Hannah helped us grab things and suggested multiple pieces. He tried everything on and she stayed 25 minutes past closing to check us out . Not once were we rushed , she was extremely helpful and made our trip a success. We walked out with $1000 wardrobe he can ware to work or out, mix and match and plenty to get him through winter. Service as good as Hannah’s and the other blonde lady working there is hard to find and we will definitely be back and recommend this store!! Thanks again Hannah you’re the best!!
-
September 2023 by Jennifer Griffin
I was in today and the customer service was excellent. I was in grubby work clothes stained in oil and they didn’t care. The helped me measure sleeve length answered all my questions. They did all with a smile on their faces and extremely polite. These days true customer service is rare. Thank you all so much.
-
September 2023 by russ doty
Lady working at this location in liberty was rude. She never said anything to me, but as I walked past her she gave me a dirty look. I'll stay shopping at the Zona Rosa location. They are friendly and inviting.
-
September 2023 by Kinzi Bandy
I just wanted to give a shout-out to savannah she was super sweet and paitent never had a better experience!!!
-
June 2023 by Charlene Neill
Was in just shopping around and no one ever greeted me or asked if I needed help! Poor customer service skills and I was in there for at least 15 minutes
-
May 2023 by Dana Wonder
This store is easy to shop with lots of space. When I was in shopping a couple of days after the store first opened, a couple of regional managers were in there working and they were so friendly.