Casey's is a store that is loved by many customers, who find it clean with good food that has gotten a lot better. The staff are frequently described as welcoming, friendly, respectful, and understanding, with an amazing energy that makes customers' days. Specific employees are noted for being great, outdoing themselves, and working hard even with personal challenges. Customers appreciate their patience and feel the hardworking employees deserve to be noticed more. However, there are consistent operational issues. The primary gripe is the store's repeated failure to open on time at its posted 5am hour, leaving customers waiting in the parking lot. Management also receives significant criticism, with the GM described as grouchy, a jerk, and treating staff poorly. A few staff members are noted for occasionally providing less than ideal customer service, such as turning away from customers or not being fully productive. Despite these problems, many customers express a strong fondness for this location because it is conveniently close and the core staff is excellent.
Had card and caseys points trouble while there Tracey was really kinda and undstanding. As someone who used to work at a gas station I wanna thank you for your patience!
Caseys has really redeemed themselves since my last visit dealing with awful customer service. Since I came back Chris, Arlisha and Tiffany have outdone themselves. Thank you for making this right. We'll done Caseys!
