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September 2023 by Mckenna H.
Angelica was super kind and professional. Pretty quick too! Everyone here is always so friendly and I come here every 2 weeks!
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March 2023 by E. K. K.
Idiots hiding behind ROBOTS! Commerce Bank is the worst with customer service EVER. First of all, they have so many public serivce announcements about how much they care about you that they waste 5 minutes of your life before you can even press 1 for english or 2 or Spanish. Second: They request a 17 digit account number. SURE, everybody remembers that when the call in while driving home! That is really customer friendly. To top it off, even if you put in the number as on your statement, you get an error message. Spoiler alert!! The Commerce bank includes 3 leading zeros which the automated system does not recoegnize. BAD PAKISTANI PROGRAMMING. How should a a customer know that?? Really?? Who did market testing with their telecoms software?? An 8th grader?THIRD, the official number does not even have an option to speak with a real person. Now that is truly customer friendly.FOURTH, painfully understaffed: Once you find a number which allows you to reach a real peson, it takes aroudn 15 minutes to get through. EPIC.
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October 2020 by courtney hargrove
Do Not Trust them! They will tell you that you are approved, you will have the old owner sign the deed over and pay for the appraisal only for them to call you 33 days after pre approval and tell you your not approved for any type of loan.Even talked to a supervisor Ryan Gum, the most unprofessional person I have ever spoke to. Was screaming at me on the phone, and offered no options or reasons. Do not get a loan from this place. This was my first loan but I am pretty sure this is not how this is suppose to work.
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September 2020 by Sarah G.
500 percent the worst bank in the world. Can't modernize and do not care about their clients. Not to mention - they will drain you whenever and wherever they can. Also the manager is terrible. Do not recommend at all.
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August 2019 by Sara W.
Absolutely horrible. I wouldn't let my cat bank there. I should've known better with all these horrible reviews, but nonetheless. They are scams and cheats. A dirty way to do business.
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May 2019 by Biancia M.
Evan Reese was amazing. She was so sweet and really tried her all to help me. I fell for a scam and while she couldn't help me reverse it, I have to go to the cops lol, she did everything in her power to help me get enough funding to like. Exist until it's all sorted. So sweet and really went out of her way to help me. 10/10 best customer service I've received.
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January 2019 by C L.
If I could give less than 1 star, I would certainly do that. I have had a horrible experience with Commerce and a Branch Manager who wanted to argue with me even after the bank had excepted responsibility for the problem. And now 7 months later I find out that Commerce has continued to transfer money from my daughter's checking account into a savings account in my name that is closed. I closed all accounts with Commerce in June 2018 and yet today Jan 2019 I am told the savings account is still open. DO NOT OPEN ANY ACCOUNTS WITH THIS BANK. This is a complete mess and the customer service on the phone cannot/will not help.