-
February 2024 by Claire Rachel
Went in today for something small and was lucky enough to have Marshall assist me. Marshall is delightful; he had me in and out in under ten minutes and made me feel right at home. Give this man all the raises, he deserves it!!
-
June 2023 by Connery Reardon
Great bank
-
April 2023 by Amanda
I've been a customer for over 21 years. Due to poor customer service, I had to close my account. While I told the teller this, she was beaming the whole time "because that's what customer service is", she said. She couldn't care less. The manager was nice though.
-
March 2023 by Amanda Garner
I've been a customer for over 21 years. Due to poor customer service, I had to close my account. While I told the teller this, she was beaming the whole time "because that's what customer service is", she said. She couldn't care less. The manager was nice though.
-
November 2022 by Terri Johnson
One of our team members came to me today with an issue that needed resolve. Everyone was telling him, "We can’t help you!" We came into his bank branch in Brookside and was greeted by Brendyn Miller. He was so helpful, calm and determined. After explaining his issue, it was clear that my team member was not going to get any help. Until Brendyn looked at the money orders and discovered where they were backed. He called the number on the M.O. of the Grocers Association and spoke to them about how the M.O. had been purchased at a local grocery store, they were made out for rent to the apartments and the apartments no longer accept M.O. No one would help! Brendyn ask if they could help. They said yes. I took him to their office and they rewrote the M.O. out to my team mate and he was able to take them back to the bank and have them made into a Cashier’s Check. After hours of frustration and only hear "NO!” it was so nice to see someone who really wanted to help and make a difference. Thank you Brendyn for all you did today. Cheers!
-
August 2022 by Ashley Kendrick (AK Real Estate)
Can’t speak to anyone on a call ever. Just to raise a daily spending limit I have been on hold for 45 minutes. The customer service is top notch if you go in physically but all of the rest of their tech support needs are the worst in banking that I have found.
-
May 2022 by C B
Commerce bank likes to hide behind “policy” I will be moving my account from them shortly.
-
October 2021 by Andrika Williams
I used to be an account holder at this Brookside location, but I closed my account over a year ago (not for any negative experience with this branch).I go in form time to time and I have never had a bad experience or encountered or witnessed any type rudeness from any employee there.I went in today to cash a fairly large check that was written through a Commerce account; however I encountered a few issues while trying to cash the check, but Stephanie the teller who assisted me, went above and beyond while remaining so patient and so pleasant! It was refreshing to have such an excellent customer service experience! The branch assistant manager was also quite helpful (regretfully, I did not get her name).#kudosCommerceBrookside!
-
July 2021 by Guter 44
Brookside branch is the best! Ann and the whole Brookside team always make our day. We go far out of our way just to visit this branch with any of our banking needs. Thanks!
-
May 2021 by Adam S.
My new neighborhood bank and it's off to a great start. It's better than outdated looking one I used to frequent on Westport Road, and very conveniently located in the Brookside shops. I really wish I'd gotten his name to shout him out, but on my first two visits I was helped by a younger guy with long hair who couldn't have been more helpful. He even found a complimentary feature for my account and offered it up, where others hadn't in the past. The drive-thru ATM is going to be my bread & butter here normally, and it spills out onto Meyer Boulevard with easy in and out access. Overall, unrelated to this location, Commerce has been pretty good over the years. Their mobile app has come a long way and I still have maintenance issues with it at times when needed, but it's better than the big national banks in my opinion.
-
January 2021 by Kevin E
It's okay. They don't have good interest rates but it's okay
-
January 2020 by Morgan Goodrick
Commerce Bank as a whole is impossible to work with. Find another bank.
-
October 2019 by Melissa Bagby
Every other bank my grandparents have accounts at asked my mother to sit down when she brought power of attorney papers in. They asked if she would like a drink, they asked how my grandparents were, they at least feigned a caring nature.
-
May 2019 by Steph Rupp
I came in to create a business account, which I am pretty clueless about. Kantrall was incredibly kind and helpful. She made the experience enjoyable and easy. I never thought I'd say that about my time at a bank! She is spectacular and I am lucky to have gotten to work with her!
-
February 2019 by Clint Hooper
Wonderful customer service and the staff is consistent! We love banking at Commerce especially at the Brookside branch.
