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December 2023 by Ame Sias
I truly dread ever having to come into the branch! Thank goodness for online banking. Anytime of day any day of the week no matter the season theres no parking spots and when you go in the line has 10+ people in it so if you have a busy day and are limited on time leave the bank for last! They have plenty of staff im not sure if its just the speed or service or what but its inconvenient. Also dont get me started on all their fees! Including hidden fees! ? also if you do online chat the staff is not so friendly or helpful.
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November 2023 by Cole Neer
Josh W. Was super helpful with getting me my first ever car loan! He explained how everything works super and happily answered all of my lingering questions about the process.I Would completely recommend him and this branch to anyone who likes to ask questions and learn about banking processes in strong detail.
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June 2023 by Fj Lammoglia
do not use this CU if you expect full service banking, consider an alternative. they are ready to take your business but poor customer service after that point. there is no option to speak with a person in an emergency situation. two separate bank officers misled me when opening account in so far as checking overdraft protection ( which they don’t have ), accessibility, etc. ( liberty branch flintlock and 152 highway ) haven’t had this poor a service from a bank/credit union since before i finished my career training (1992)
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May 2023 by Ethan Lindsey
What happened! I used to love this credit union. Now there no better than any conventional bank! The outside machines in liberty are always broke.
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March 2023 by Grace Faul
Excellent bank, very friendly staff. The bank is always super busy, but generally, you do not have to wait for very long. The location off of 152 has 3 ATMs that also allow for the option of a Human teller during business hours. If it’s good enough for Mahomes, it’s good enough for me.
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March 2023 by Jam L
Wenton Saturday at noon to deposit checks. Line inside was to the door and short staffed. Drive thru is now machine only and wouldn't let me deposit checks. It's a Saturday which is one of if not the busiest. Why wouldn't more staff be on hand and bring back full service at the drive thru
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February 2023 by rob drasba
Applied for a HELOC type loan. All info given. Almost 3 weeks later they ask for more info which is fine, Info given to them within minutes. 2 weeks later and 2 emails from me still no word from the bank. A visit to the bank a week later and we were approved almost a month ago. No one contacted us ever. We wait another 2 weeks and visit in person again. This time we are told the under writing needed account info for extra to be deposited. Given... 2 days later they say the application is frozen because it's past 60 days. The next day they call saying that we need a whole new application including a new credit run a new appraisal and we have to wait all that time again. We gave they all info in a timely manner and tried 4 times to get any info and got nothing. The fed raised rates by 50 points 5 weeks after we applied. Now we magically need to redo our application and take another credit hit???
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February 2023 by Karen Mitchell-Wood
We had a complex situation in setting up an account. Sara was great in helping us hammer out the details and getting us set up and running.
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January 2023 by Laura Raines
We have been CACU customers for years. When starting a business we stayed here due to the ease of access to our money in either account. Since their last update, it has created so many unnecessary hiccups and issues when trying to get money from one account to the other, unless I go in person, because there are no people at the window anymore and now there is always a line in the lobby. For personal banking and loans it’s been fine but after these updates we are looking at other banks to switch our accounts to that can handle all of our accounts and are willing to give us easy access to the money we work for.
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January 2023 by steven jones
Stopped in today to discuss some options on my accounts. The bankers are always amazing and easy to work with. Sarah helped us out today, she is always awesome! Definitely recommend this bank.
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December 2022 by FH Swerbeh
10 stars from me despite other reviews. I've been with CACU since 2007. Since our move to Texas we did not close our CACU accounts because CACU made banking transition easy provided with a list of Texas cooperative branches and with online banking. Compared with Chase and their lack of customer 'pay outs' & lack of credit union benefits, we've not had banking problems with CACU, so why change, it's not broken.Bonus info: CACU reached out to my husband because of 2 large shopping transaction, they wanted to know if I was ok and check that the shopping expenses were not fradulant (stolen card).I, personally, appreciated that call.Sarah, at the Flintlock branch, she waves/greets us when she sees us. Everyday there are baked cookies and this past Friday they had KC red cookies. Go get yours.
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September 2022 by Bob Ness
Always have had great CU experiences. Opened a new acct upon arrival to KC. One month in I continue to learn how antiquated their policies, processes and technology are compared to others.
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August 2022 by Blake Buchholz
They've been pretty good to bank with however, i pre-qualified for a loan over the phone, and after specifying multiple times even the teller specified it will NOT be sent to my old address, well guess exactly where they sent it. ?
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July 2022 by Nick Bruns
Horrible customer service. Tried cashing a check insurance mailed and was told to have all 3 people sign it and they would call to verify it was okay with them. Go back the next day with signatures and am told that that information was wrong and that I needed all 3 of us there with IDs. Not feasible as everyone works different schedules and when I tried to talk to the lady about it, she was down right rude. Went to Chase bank and they cashed it with a smile on their face. CACU management needs to have a customer service training with their peopleTold wrong info and they were extremely rude and shrugged me off. Done with CACU. Recommend Chase bank right down the road. Way better customer service.
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February 2022 by Ayman Nimer
Extremely rude staff. Told me I couldn't get quarters even though I have multiple accounts there! They accused me of using the quarters for "business use" but I needed them for laundry! What kind of FINANCIAL INSTITUTION does that? It's literally the ONLY thing you exist for! What else do you do besides financial services?? You guys went out of your way to deny me service. Incredible!You know this place is bad especially because I have no trouble getting quarters from Quiktrip but you guys wanna make things impossible! They are a gas station and do your own job better than you!
