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January 2024 by Jasmine Abou-Kassem
If I could give Country Club Bank (CCB) 0 stars or less, I would. I write this review warning anyone considering banking with CCB – DO NOT DO IT!!! My former law partnership (Spark) banked at CCB's Plaza location during the COVID-19 pandemic. CCB's "Assistant Vice President of Commercial Lending" (ACVPL) at the time, Landon Lacy (now at BOK Financial, so be careful) advised Spark and its two owners (one of which was me) that due to the difficulty of applying for and obtaining PPP Loans, he/CCB would assist and counsel us as a partnership concerning the PPP Loan application and forgiveness process. On this basis, Spark, as a partnership, put its trust and confidence in CCB. CCB/the SBA required that my partner and I personally guarantee the loan to Spark, which we did. The PPP Loan Promissory Note stated that changes in ownership (i.e., withdrawal of an owner with a 50% or more interest) would cause a breach of the Note and required prior written SBA approval before a change in ownership could occur. I became severely ill with COVID-19 before I could sign the Note on behalf of Spark, but Mr. Lacy/CCB told me not to worry and that CCB would work with my partner to complete the loan application. Shortly after, without my knowledge, my former partner contacted Mr. Lacy/CCB and told them she was withdrawing from the partnership and asked Mr. Lacy/CCB how her withdrawal would impact the legal obligations of Spark and its owners, her and myself, under the Note. Instead of Mr. Lacy/CCB informing my former partner that responding to her inquiry created a conflict of interest with CCB's duties to the Spark partnership as its customer and borrower under the Note, and that any such discussion would require my participation as Spark's other 50% owner and guarantor under the Note, Mr. Lacy/CCB accepted her unofficial, verbal notice of withdrawal without requiring her to provide written proof of the same on partnership letterhead, signed by myself and her, and told her that the "Change of Ownership document is not long," and that CCB would allegedly put Spark "in the queue [with the SBA] for forgiveness right away," which was false because CCB lacked the authority to do this without SBA approval, which I later had to obtain personally from the SBA. CCB NEVER told my former partner, while engaging in the conflict-of-interest discussion with her, that her withdrawal without Spark first securing the SBA's written approval would cause Spark to breach Spark's Promissory Note with the SBA/CCB. CCB NEVER informed me, as a 50% guarantor of Spark’s loan and its other 50% owner of Mr. Lacy/CCB's preceding discussions with my former partner. In reliance on Mr. Lacy/CCB's statements, my former partner deemed that our financial obligations under the Note were not truly an obstacle to her withdrawal because Spark could still obtain forgiveness of the PPP Loan. Without my knowledge, she made unauthorized money transfers from Spark's client trust account (IOLTA) into Spark's operating account. She then went to CCB's Plaza branch in person and liquidated the partnership’s operating account assets by withdrawing one-half of them (approximately $50,000) in cash, which CCB NEVER EVEN QUESTIONED HER ABOUT. Mr. Lacy/CCB would later falsely claim he/CCB did not have notice of my former partner's withdrawal from Spark until the date that I notified Mr. Lacy/CCB of the same, in writing, on partnership letterhead (which they required from me, but not her). Only then did Mr. Lacy/CCB send me/Spark a Notice of Breach of the Promissory Note, the terms of which were completely inconsistent with Mr. Lacy/CCB’s statements to my former partner. Mr. Lacy/CCB disclaimed any liability for their conduct. Had Mr. Lacy/CCB acted appropriately and used the common sense that an "Assistant Vice President of Commercial Lending" should have when dealing with such a situation, the financial damage and devastation that I ultimately had to endure personally, and from which I have yet
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January 2024 by Jasmine A.
If I could give Country Club Bank (CCB) 0 stars or less, I would. I write this review warning anyone considering banking with CCB - DO NOT DO IT!!! My former law partnership (Spark) banked at CCB's Plaza location during the COVID-19 pandemic. CCB's "Assistant Vice President of Commercial Lending" (ACVPL) at the time, Landon Lacy (now at BOK Financial, so be careful) advised Spark and its two owners (one of which was me) that due to the difficulty of applying for and obtaining PPP Loans, he/CCB would assist and counsel us as a partnership concerning the PPP Loan application and forgiveness process. On this basis, Spark, as a partnership, put its trust and confidence in CCB. CCB/the SBA required that my partner and I personally guarantee the loan to Spark, which we did. The PPP Loan Promissory Note stated that changes in ownership (i.e., withdrawal of an owner with a 50% or more interest) would cause a breach of the Note and required prior written SBA approval before a change in ownership could occur. I became severely ill with COVID-19 before I could sign the Note on behalf of Spark, but Mr. Lacy/CCB told me not to worry and that CCB would work with my partner to complete the loan application. Shortly after, without my knowledge, my former partner contacted Mr. Lacy/CCB and told them she was withdrawing from the partnership and asked Mr. Lacy/CCB how her withdrawal would impact the legal obligations of Spark and its owners, her and myself, under the Note. Instead of Mr. Lacy/CCB informing my former partner that responding to her inquiry created a conflict of interest with CCB's duties to the Spark partnership as its customer and borrower under the Note, and that any such discussion would require my participation as Spark's other 50% owner and guarantor under the Note, Mr. Lacy/CCB accepted her unofficial, verbal notice of withdrawal without requiring her to provide written proof of the same on partnership letterhead, signed by myself and her, and told her that the "Change of Ownership document is not long," and that CCB would allegedly put Spark "in the queue [with the SBA] for forgiveness right away," which was false because CCB lacked the authority to do this without SBA approval, which I later had to obtain personally from the SBA. CCB NEVER told my former partner, while engaging in the conflict-of-interest discussion with her, that her withdrawal without Spark first securing the SBA's written approval would cause Spark to breach Spark's Promissory Note with the SBA/CCB. CCB NEVER informed me, as a 50% guarantor of Spark's loan and its other 50% owner of Mr. Lacy/CCB's preceding discussions with my former partner. In reliance on Mr. Lacy/CCB's statements, my former partner deemed that our financial obligations under the Note were not truly an obstacle to her withdrawal because Spark could still obtain forgiveness of the PPP Loan. Without my knowledge, she made unauthorized money transfers from Spark's client trust account (IOLTA) into Spark's operating account. She then went to CCB's Plaza branch in person and liquidated the partnership's operating account assets by withdrawing one-half of them (approximately $50,000) in cash, which CCB NEVER EVEN QUESTIONED HER ABOUT. Mr. Lacy/CCB would later falsely claim he/CCB did not have notice of my former partner's withdrawal from Spark until the date that I notified Mr. Lacy/CCB of the same, in writing, on partnership letterhead (which they required from me, but not her). Only then did Mr. Lacy/CCB send me/Spark a Notice of Breach of the Promissory Note, the terms of which were completely inconsistent with Mr. Lacy/CCB's statements to my former partner. Mr. Lacy/CCB disclaimed any liability for their conduct. Had Mr. Lacy/CCB acted appropriately and used the common sense that an "Assistant Vice President of Commercial Lending" should have when dealing with such a situation, the financial damage and devastation that I ultimately had to endure personally, and from w
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December 2023 by Deborah Richir Rice
Easy parking
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November 2023 by Louis MAGNAN
The agents are responsive and available, we were not particularly good at our maneuvers and they allowed us to land on our feet each time with a smile and a lot of kindness. Thanks for all that.
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September 2021 by Sasha Minx
Great location for banking as it's conveniently located in Kansas City's historic Plaza district.
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August 2021 by Jay William Wright
Great service for sure
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June 2021 by Chloe Tremain
Everyone that I’ve interacted with has been very kind and helpful.
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September 2020 by James Blalock
I am a member of Country Club bank which is about to change, I called the after hour number for lost or stolen cards and had to listen to 5 minutes of advertisements before I hung up, in response to your answer I didn't talk to anyone until 9 am, so I don't know how you figured it was taken care of.
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April 2020 by Brooke White
I was just on the phone with a lady from this location, and she was unbelievably rude. It was uncalled for especially durning these times. I’ve banked with country club for a long time and never had someone so rude. The women at Lansing location and the women at the Overland Park location are amazing and I’m happy I get to deal with them most of the time.
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April 2020 by Wendy Martinez
Fast and friendly
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November 2018 by Amanda Horne
Multiple problems with the website and app. Very frustrating.
