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January 2024 by Jasmine A.
If I could give Country Club Bank (CCB) 0 stars or less, I would. I write this review warning anyone considering banking with CCB - DO NOT DO IT!!! My former law partnership (Spark) banked at CCB's Plaza location during the COVID-19 pandemic. CCB's "Assistant Vice President of Commercial Lending" (ACVPL) at the time, Landon Lacy (now at BOK Financial, so be careful) advised Spark and its two owners (one of which was me) that due to the difficulty of applying for and obtaining PPP Loans, he/CCB would assist and counsel us as a partnership concerning the PPP Loan application and forgiveness process. On this basis, Spark, as a partnership, put its trust and confidence in CCB. CCB/the SBA required that my partner and I personally guarantee the loan to Spark, which we did. The PPP Loan Promissory Note stated that changes in ownership (i.e., withdrawal of an owner with a 50% or more interest) would cause a breach of the Note and required prior written SBA approval before a change in ownership could occur. I became severely ill with COVID-19 before I could sign the Note on behalf of Spark, but Mr. Lacy/CCB told me not to worry and that CCB would work with my partner to complete the loan application. Shortly after, without my knowledge, my former partner contacted Mr. Lacy/CCB and told them she was withdrawing from the partnership and asked Mr. Lacy/CCB how her withdrawal would impact the legal obligations of Spark and its owners, her and myself, under the Note. Instead of Mr. Lacy/CCB informing my former partner that responding to her inquiry created a conflict of interest with CCB's duties to the Spark partnership as its customer and borrower under the Note, and that any such discussion would require my participation as Spark's other 50% owner and guarantor under the Note, Mr. Lacy/CCB accepted her unofficial, verbal notice of withdrawal without requiring her to provide written proof of the same on partnership letterhead, signed by myself and her, and told her that the "Change of Ownership document is not long," and that CCB would allegedly put Spark "in the queue [with the SBA] for forgiveness right away," which was false because CCB lacked the authority to do this without SBA approval, which I later had to obtain personally from the SBA. CCB NEVER told my former partner, while engaging in the conflict-of-interest discussion with her, that her withdrawal without Spark first securing the SBA's written approval would cause Spark to breach Spark's Promissory Note with the SBA/CCB. CCB NEVER informed me, as a 50% guarantor of Spark's loan and its other 50% owner of Mr. Lacy/CCB's preceding discussions with my former partner. In reliance on Mr. Lacy/CCB's statements, my former partner deemed that our financial obligations under the Note were not truly an obstacle to her withdrawal because Spark could still obtain forgiveness of the PPP Loan. Without my knowledge, she made unauthorized money transfers from Spark's client trust account (IOLTA) into Spark's operating account. She then went to CCB's Plaza branch in person and liquidated the partnership's operating account assets by withdrawing one-half of them (approximately $50,000) in cash, which CCB NEVER EVEN QUESTIONED HER ABOUT. Mr. Lacy/CCB would later falsely claim he/CCB did not have notice of my former partner's withdrawal from Spark until the date that I notified Mr. Lacy/CCB of the same, in writing, on partnership letterhead (which they required from me, but not her). Only then did Mr. Lacy/CCB send me/Spark a Notice of Breach of the Promissory Note, the terms of which were completely inconsistent with Mr. Lacy/CCB's statements to my former partner. Mr. Lacy/CCB disclaimed any liability for their conduct. Had Mr. Lacy/CCB acted appropriately and used the common sense that an "Assistant Vice President of Commercial Lending" should have when dealing with such a situation, the financial damage and devastation that I ultimately had to endure personally, and from w
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January 2024 by Davin Jackson
I received a check from an attorney and presented at the Belleview location to cash it. It was from this bank. I am not an account holder. Initially, I was asked to open an account. I declined. Secondly I was told to have a seat it would be at least 10 minutes to “review” the information. (After of course they took two forms of I.D)The teller actually called the recipient who wrote the check and asked him if he wrote the check to me. (Which he confirmed)I asked if it was normal practice? She said yes.I’ve not seen that at any other bank and definitely felt singled out. (I’ve been banking at US bank years and never seen it)If I had in fact been another person, perhaps of another race would I be subjected to the same treatment? Probably not.I would not however, open an account here. I won’t return as I have no reason to. But it’s important to call out these things (disparities) when you see them. Perhaps it won’t happen again but I doubt it.D. Jackson, MSW, LMSW
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August 2022 by ghoul anteiku
Don’t bank here.They refuse to give money back after you’ve been scammed after saying they would credit all the money back. They are extremely slow and negligent. Do yourself a favor and bank somewhere else.
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March 2022 by Sophie C.
Went in to break a CD of approx $250,000 established several months ago, which pays almost zero interest. Turns out it costs more to break the CD -- $488 -- than the interest is. Would have been good if the banker had mentioned that when we funded the CD instead of us having to read the fine print, which we did not do. I expected a proportionate loss of interest. Nope. Gonna stick it to a customer who deposited almost $500,000 in the bank in CDs. First time I ever gave a review of a bank.
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December 2021 by ghoul
Don’t bank here.They refuse to give money back after you’ve been scammed after saying they would credit all the money back. They are extremely slow and negligent. Do yourself a favor and bank somewhere else.
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December 2021 by john harmon
Good fast services.
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March 2020 by Randall Levy
I honestly love Country Club Bank. I've banked with a few different banks and have been with Country Club Bank for some years now. They are always personable and friendly. Never once have had problems with them and the 2 times my bank account was hacked, they caught it before I did. Love them.
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November 2016 by Mike Grint
Besides one Mistake I absolutely love this bank. They know me by name and always have a smile when u walk in the door. I have had many banks in my life and this is by far the best one ever!
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August 2015 by Patrick Tyrus
Yes, it's local but got rid of personal bankers at busy sw trafficway, they email & text me my balances daily. Unfortunately, its often days behind as its based on closing balance from previous business day. What's the point of getting the same notice sat, sun, mon, if its 3 days old. At least tell me the "as of 5 pm xyz day" oh and I get money from a bank that serves another area, but I have to go to a store and get cash back rather than pay the $3.50 or so fee. Even non-bank atms are cheaper. If they want to charge that much, too bad they don't have to option to put my country club card in followed by the foreign card to register me as local
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July 2013 by Chris Seferyn
I have banked there for several years and they have always been friendly and accommodating. Never much of a line there and its conveniently located.
