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April 2024 by David D
I just visited the lobby bar prior to an event at Municipal Auditorium. Servers were welcoming and super attentive. Drinks and food were tasty.
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March 2024 by Ryan Snell
Excellent staff service. Restaurant food was good and reasonably priced. Rooms were what we expected.
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February 2024 by miriam tobin
My friend and I stayed here for a major conference happening at the convention center nearby. The hotel was ok for the price, but we spent nine days after the stay begging them to send us our final statement with a breakdown of charges. We never received an email after checkout, and we called seven different times over the next week, plus sent an email that was never answered. Each person said they'd send the statement right away, but it never came. I was told by someone at the front desk that my email probably wasn't set up to receive theirs and I should check my spam; I explained that I had received all of their confirmation emails leading up to our stay so I know it was working, plus my friend also didn't receive the statement when it "promised" to be sent right away. When I asked if they could mail me a physical copy, the front desk woman yelled at me with "We don't do that!" and when I asked if I could give yet a different email address to try again she cut me off with "You’ll get it" and hung up. Again, no email from her ever came.I finally had to file a complaint with guest services and magically 48 hours later the statement arrived.Also, any questions we asked the front desk during our stay seemed like an inconvenience (including inquiring why the airport shuttle was sitting outside when there were a dozen people at 4am trying to get to the airport via ride shares).
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February 2024 by Matt Kooser
Great location, okay stay but some were made it seem like if you asked a question you were inconveniencing them hard. The location is great to get to the convention center but that's really the only saving grace.No breakfast. No pool. Severely price gouged snacks (go to the market two blocks over, they're incredible!) OK place to sleep I guess but that's it.
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February 2024 by Sergio Pereyra
Really good service and clean, comfortable rooms. All thanks to Ezequiel Cruz for the accommodation.
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February 2024 by Thomas Craft III
Rooms: Spacious, plenty of room to move around.However, phone in room was not working, neither were many of the ice machines. Had to go to several floors to find one that was working. ie: 21st floor to the 10th floor for ice.Walkability: Convention Center was a block and a half away, so very convenient!Noteworthy details: Staff was very nice and friendly.
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February 2024 by sardar Aurangzeb kralall
I recently had the pleasure of staying at Crowne Plaza Kansas City Downtown, an IHG Hotel, and I must say, it exceeded my expectations in every aspect. From the moment I walked through the doors, I was greeted with warm smiles and outstanding hospitality.The first thing that caught my attention was the wonderful food options available at the hotel. The on-site restaurant offers a diverse menu with an array of mouthwatering dishes to choose from. Each meal I enjoyed was prepared with finesse, using fresh and high-quality ingredients. The flavors were exceptional, and the presentation was impeccable, making each dining experience a true delight.The rooms at Crowne Plaza Kansas City Downtown were equally impressive. They were spacious, well-maintained, and beautifully designed. The comfortable beds, plush linens, and modern amenities provided a peaceful and relaxing atmosphere. The attention to detail, such as thoughtful room layouts and tasteful decor, added an extra touch of elegance.What truly sets Crowne Plaza Kansas City Downtown apart, however, is their exceptional service. The staff members consistently went above and beyond to ensure my stay was nothing short of perfect. Their attentiveness, professionalism, and willingness to accommodate any request were truly commendable. Whether I needed assistance with recommendations for local attractions or arranging transportation, the staff members were always eager to help and made me feel valued as a guest.Overall, my experience at Crowne Plaza Kansas City Downtown, an IHG Hotel, was outstanding. The combination of delightful culinary options, comfortable rooms, and impeccable service made for a truly memorable stay. I would highly recommend this hotel to anyone looking for a top-notch experience, as it encapsulates the perfect balance of luxury, comfort, and hospitality.
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January 2024 by Christie Rhuems-Kotzman
Great place, friendly service!Nearby activities: Midland Theater among many!
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January 2024 by Brad Bremers
Great location for downtown for walking!Nearby activities: Light and power!
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December 2023 by Katrina Paez
This hotel was amazing! Was super impressed with the room and the view. The bed was comfy! The room was very clean and nice! Location was good. Not very crowded on the streets for a weekend. I'll definitely go back.
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December 2023 by Misha Helm
Despite having stayed here many times over the years unfortunately we definitely will not be going back. When we stayed with our family a few months ago the experience was just ok. Asked for a crib for our 9-month and it was in VERY poor condition, on top of it being outfitted with a king size sheet which is a huge suffocation hazard on top of just not safe sleep practices for baby. Breakfast room service was notavailable and there was visible water damage in our room. Despite that experience we stupidly booked here again for the Aerosmith concert mainly because it was one of the few affordable hotels in walking distance. Then the concert tour was cancelled. At that point I scoured my e-mail for our hotelconfirmation so we could cancel. We had viewed and priced so many other hotels that i couldnt remember who we actually booked with. I had zero e-mail confirmations. I even combed our credit card bill looking for who we had booked with and nothing. I honestly assumed maybe i had messed up and never submitted our reservation. Fast forward and a charge pops up from the night we were supposed to stay. Called the hotel to share what had happened and the manager whom was very cold and gave zero cares about losing future business did nothing to try to help. I even asked if it mattered that we would probably never stay there again because of lack of confirmation being sent and poor customer service and still nothing. Very disappointed and will definitely be taking our business elsewhere.
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December 2023 by iamAapri G
Love the rooms, the service & the area is walking distance to everything you would need on vacation ? will not disappoint!
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December 2023 by Larry Carroll
The room was outstanding, clean and had a wonderful view. The location was within walking distance or a short Uber ride from many of the downtown KC attractions. And the service at this hotel was nothing short of incredible. The staff went above and beyond to take care of us the week we were in KC at the Crowne Plaza, and provided us numerous recommendations for dinner, drinks and a night out. I would highly recommend the Crowne Plaza Downtown Kansas City.
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November 2023 by chuck clemen
Great job team Crown Plaza...had a splendid time last week. Keep up the great
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November 2023 by Jaime Naranjo (Nacho)
What a great place. I know it’s in DT and it can be crazy getting in and out of hotels, but this hotel is very easy and convenient if you have to go out. But a lot is close by within walking distance.Check in was great! Front desk is lively and fun to interact with. Making you feel welcome.Rooms are very clean and spacious, some with nice views.Check out was also a breeze. Staff at the front desk were equally fun to interact with. Definitely will stay again when I come back in town.
