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September 2023 by Zach
I wanted to give this place a chance. I really did. I’ve seen the bad reviews but I also saw the good ones and knew of other film photographers who got their cameras serviced here. However, for the 5 months my camera was there, it wasn’t fixed, there was no communication, and my lens was lost. I would have to call every month for an update and I was always hit with a reply “Oh it’s tough, I’m still working on it” until one day I got the response “Oh I gave up”. So why didn’t you call? Why did I have to call you? You had my Canon F1 for almost half a year and you didn’t fix and you lost the lens that went with it. I should’ve just shipped it to a larger repair store in another state. I would advise you to do the same if you really care about your equipment.
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September 2023 by George Heymach
Cranky elderly woman who was feeble but inappropriately rude.They do NOT work on digital cameras and could offer (uninterested) in helping.Hope they’ve made money because their front end to clients is abysmal.
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July 2023 by Matthew Scott
called and the wife was rude as she could be . i know they are a film camera shop and i have a digital ccamer but she started yelling NO NO NO NO NO on the phone be fore icould aask a question. My D90 has simple brass clouser swtich i was looking for advice about. they might even have advice about it but they were too rude and uninterested to even hear the question.NOT RECOMMENDED. after this experience I wont even take the my film cameras. if i could leave a negative review i would completely uncalled for
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July 2023 by Hannah Valentine
Called to inquire a question and the woman on the phone was very rude and unhelpful. Seemed as if she was laughing at my question because I called regarding a digital camera even though I was unsure if she’d know anything to help since the shop does involve camera repair
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July 2023 by Heather Keitges
Old hag was more concerned with smoking her cigs than being friendly when she scream at me through the outside door ‘what do ya want?’ And don’t bother bringing in a digital camera…cuz ‘he only works on film and is backed up several months’ she screeches at me…?
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April 2023 by Ryan Yarnell
Had to call and check on my camera after a month. Said they didn't get around to calling me. They did get it fixed in a few days after that though. Went to pick it up on a Saturday and the person that answered the door was not friendly and didn't know how to even find my camera. I had to go in and find it myself the person threw a fit about me not having a mask. I would have just stayed out in the hallway if they could have found my camera themselves.
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November 2022 by Dave Elliott
I have taken all my film cameras to Dereninger for literally decades and have never been disappointed. They are precise, professional and prompt. I wouldn’t take my film cameras anywhere else.
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November 2022 by Joe Smith
Outstanding business. Archie,the owner, is very responsive to the needs of his customers. Bravo!
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October 2022 by Joan D.
I brought my little old camera in to get an expert opinion on whether or not it was worth fixing. Within a few minutes the camera had been evaluated and cleaned and is ready to go. I highly recommend Dereninger's and am most grateful to them for fixing my little heirloom.
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September 2022 by Catalina Fallis
I left my Olympus OM-1 camera with Archie on July 9th and picked it up September 10th. I think that is fast! I would say this sort of repair is not as common anymore and finding someone who can repair these film camera's is hard nowadays. I recommend if you bring your camera here, to ask for an estimate for when the repair will be done that way you aren't disappointed or angry. He is very busy, and works on a lot of cameras. I wouldn't go in expecting repair done in a few days. It isn't realistic! I am so happy with the repair he completed on my camera. Looking through the viewfinder it is completely new looking! It is my first camera, and he was very nice to me when I brought it in. He looked over everything on the camera. Thank you so much!
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May 2022 by Marc Thiry
Nice gentleman told me he couldn't work on 2 of my old 35 mm cameras which just need a bit of tlc.
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May 2022 by Michael Hunter
Absolutely the worst customer service in history! Do not go here for any repair! Go somewhere else or buy a new camera.
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December 2021 by Mia P.
SO rude! I've got a camera in need of repair and was referred to them by another shop. I called to see if I could schedule a day to have it looked at and the woman literally laughed at me. She said they could not look at it for at least a few weeks. I asked if there were a schedule or wait-list I could join and again she laughed at me. It's OK to just say that you're not accepting new clients! No need to be disrespectful and unclear. Why act like you're too good to fix a camera if that's the business you're in?
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September 2021 by Doug Auwarter
Took an Olympus OM-4 with a malfunctioning mirror. It proved to be more user error than anything else. The proprietor was friendly and helpful. The shop was just as I hoped it would be - full of film cameras, a workbench/shop, and a knowledgable owner. Highly recommended!
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March 2021 by Isaac Bair
Great guy to work with!
